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I use Pretty Little Thing regularly and I've never had an issue with using the website, it's pretty straightforward and easy to use which is a bonus. I ordered 8 things, a christmas jumper for christmas jumper day for my shift at work. a grey jumper, a black cord skirt, a black oversized blouse polo top, a khaki button detail top and 3 polo neck tshirts to go with the skirt i had ordered. The christmas jumper is perfect for the occasion brought for it has a bit of glitter and says 'my xmas jumper' the sizes it comes in was difficult to judge what size I would be as it come in S/M, but on the website there is a size guide on which size would best suit you, which was really useful.
The grey jumper is very good quality, very soft and perfect for relaxing in. The cord skirt fits lovely and is made of good quality and I can't wait to wear in christmas day. The black oversized polo top is good quality and you could dress it up or down to suit different occasions. Unfortunately the polo tops that I ordered are not very good quality at all, they look like very stretchy cheap material. The sizes of these have also come up really small I am usually a size 8 with no problems at all but these tops were really tight and uncomfortable once I tried them, in which I struggled to get them on and off, so I am going to have to send them back as they dont fit and hopefully I can reorder some different ones of better quality.
The khaki button detail top also came and wasn't very good quality, this also came up extremely small and was more like a crop top than a full length top once tried on. The website was very easy to navigate around, being able to select different filters if your looking for a specific size, style or colour you can just add them into the filters section and it will sort it for you, so you don't have to scroll through pages looking at things you don't want. The website also offered lots of promotions through a banner style at the top of your screen which flashes so it catches your attention. The day I ordered they were promoting 20% off everything including sale! which meant you could grab some right bargains on the lead up to christmas! They also have a search bar at the top which you can enter key words when looking for something specific, for example I knew I wanted a christmas jumper for work, so I entered the word 'christmas' in the search bar and it came up with all christmas related items including jumpers,tops, pjs and little christmas gifts. This was really handy as it stopped me from trawling through thousands of items letting me just look at what I wanted to.
I used the websites next day delivery choice which is handy for last minute purchases you need in quick time if you don't have time to go to the shops. Pretty Little Thing use a delivery service called hermes which are also really good as on the day of your delivery they will email you with a time slot which allows you then to carry on to go about your day as you please as you know you only need to be at home for a set amount of time or for me as I get things delivered to my moms as I was at work she didn't need to stay in all day for me either. All in all was a good shopping experience with Pretty Little Thing. Unfortunately I will have to send a couple items back due to sizing issues but I will definatley be ordering again from the website as I love the clothes I have brought and if it wasnt for the sizing of those couple of items I would be keeping it all. 4/5 rating from me.
I visited the Nottingham Dunelm Mill store on October 8th 2018 in the morning. The car park had plenty of spaces and although there was no litter, there was a shopping bag with what looked like dirty material in the middle of the car park. Outside the doors of the shop there were free shopping trolleys and just inside the door were baskets on wheels. The store and café appeared to be clean; however when I was wondering around the store I did notice that quite a few items were in the wrong place or did not have a price on them.
There were some items I came across that had a different shelf label to what was actually on the shelf. There was also a shopping trolley full of boxes and stock that had been left on the shop floor. I visited all the different sections of the shop and found it to be very well laid out and there were clear signs to tell you where everything was and what special offers were available.
This particular Dunelm Mill has 2 floors and the only way to go between them with a shopping trolley is to use the lift, there is only one. Some of the aisles were quite narrow and at times I had to leave my trolley at the end of the aisles while I went to have a look, this could have been a problem for a disabled person or trying to get a pram around the shop. Generally the shop was very well stocked; however there were a lot of out of stock items and parts of shelves were empty. This was in all the sections of the store and was not limited to a particular section.
I approached a member of staff on the first floor of the shop and asked where the laundry baskets were. The staff member was friendly and helpful and informed me they were on the ground floor towards the back of the shop. When I finished browsing and had a cup of tea in the café, I made my way to the tills. The shelves approaching the tills did not look appealing and were lacking in stock. There were also items in the wrong places. At many of the tills there were boxes of stock and the area did not look very tidy. In front of me there was only one person and I was served in less than 30 seconds by a nice till operator. I was asked if I needed a bag but was not asked if I would like help with packing and the till operator did not try to make conversation. They did thank me for my purchase and wished me a nice day.
The items that I purchased appear to be of good quality and there are some well-known household names. There were other items that I would have liked to buy but unfortunately they were out of stock. I would rate my visit as 3.5 on this occasion due to the shop not being as tidy as it could have been, the shelves having several empty places and a lot of items either not having the correct pricing or having no prices at all. However I did have an enjoyable time in the store and would visit again.
I was lucky enough to be selected by UK Mystery Shopper to carry out a mystery shop at Superdrug. I visited the Braintree store at George's Yard Shopping Centre. I visited at lunchtime on a Sunday. Although this store is fairly local to me, I had not previously visited it.
My first impressions were good, the outside seemed clean and tidy, with big windows with promotional posters. There were plenty of baskets just outside the entrance. As I walked into the store, it seemed very clean & tidy, with plenty of room between shelves/fixtures. Firstly I visited the make up section, there was a good selection of brands and the displays appeared to be well stocked, however not all the testers were available. I pulled out one tray of four testers for blushers, to find the tray empty.
As I moved around the store, it was pleasantly spacious, when I have visited other Superdrug stores in the past, it has been hard to manoeuvre my buggy around all the promotional stands, but there would have been plenty of room for a buggy (or wheelchair) to move easily around this store. I did notice that in some areas, there were gaps on the shelves, however all the pricing on the shelves was clearly marked, with promotional items having a pink border around the price. There were lots of promotions across all areas of the store, which as a consumer, is nice to see.
I approached a member of staff who was filling up some shelves, and asked where the eye drops were, they were down the same aisle a bit further along, she didn't take me personally to them, but I didn't feel this was necessary given how close they were, she gave clear, comprehensive details of where about they were ("Just past the 3 for 2 sign") and I found them easily.
Once I had finished my shopping, I headed towards the till to pay, there was one person being served, who finished just as I entered the queue area, so by the time I got to the till, the cashier was ready and waiting. She seemed friendly and asked me if I needed any carrier bags, which I declined as I had brought some with me. She also asked if I had a loyalty card & told me the total, which was just over £48, so I wanted to pick up something else to make it up to the £50 I had to spend.
Unfortunately the point of sale displays next to me were almost empty, with most of the small pick up items facing away from me, on the other side of the shelves. There was a fairly bare display next to me, which advertised Maltesers, however there were just a few bags of Twirl bites, so I picked up a couple of these. I conversed with the cashier about how hard it was to try and keep track of exactly how much I'd spent going around the store. After paying she gave me my receipt and I left the store.
I feel the products I purchased offer really good value for money, a lot of them were branded products, great quality and most of them were on offer. This was a really pleasant shopping experience, with good customer service, lots of promotions, & the highlight for me was how spacious the store felt, rather than being crammed so full that you can't easily navigate the store. I would definitely return to this store & highly recommend shopping at Superdrug.