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I visited Topshop in Mansfield in the Four Seasons Shopping Centre with my friend.
The store was clean and tidy inside and outside the shop. The shop layout was good, wide enough space to move around the shop with ease.
The sale area was right at the back if the shop, although it was labelled, you had to go all the way through the shop to see it. The store is quite small and was quiet, only 3 or 4 other customers in at that time, this may have been usual for a Sunday. I asked a member of staff where I could find the belts. She politely directed me to two different arears of the shop and explained that the belts were scattered around different areas of the shop and said that there wasn't much choice of belts at this particular shop. I thanked her for her assistance and I continued to look around the shop until I found several items of clothing that I wanted to try on. I went to the changing rooms, they were at the back if the shop, there was not a member of staff there, so I walked straight in.
Once I had tried the items I left the unwanted items on the rail and walked over to the till to pay for my items. There were two members if staff near the till, one shop assistant spoke to me and said the item of clothing I had looks really nice on, I agreed and continued to the check out. The item was folded neatly and placed into a bag with my receipt. The member of staff that served me was very polite and thanked me for my custom.
I would give the overall experience 4 out of 5.
On Monday the 24th of October I visited the newly opened Cath Kidson store in Chelmsford. I went with my daughter and as we walked into the shop we were greeted with a smile and ‘hello’ by a member of staff who was arranging on of the displays close to the entrance.
At first impression I noticed that the shop was very clean and tidy and all of the displays in the window and around the store were neatly organised in different sections. The shop was nicely decorated and brightly lit which made it easy to see the products. I noticed customers in the shop with small children in pushchairs that were making there way around easily so the shop was welcoming to customers with children and was accessible for people in wheelchairs.
At the time we visited the shop seemed fairly busy (around 30 people in the shop), there was people coming in and out frequently in the time that we spent there however at no point did it seem too busy or that the shop was understaffed. I watched the till area as I was looking around and noticed that if there was more than one person waiting an additional member of staff to the one lady who was working on the tills would go over and was quick to serve people waiting. I made an enquiry to a member of staff about a pencil case that would match something that I had previously purchased and the lady took me to the appropriate section of the shop and while the particular pattern that I was looking for was not available she was quick to offer an alternative and was apologetic that the item was no longer available. I noticed that unlike a lot of high street shops, the sale section was incredibly neat and well labeled which made it easy to view the products.
I went to the changing room to try on a raincoat that I eventually bought and at this time there was no queue and I was able to go straight in and try it on. The changing room was located just behind the till so a member of staff was quick to help me go ahead and try the garment on. The changing room itself was nicely decorated and had nice lighting which was ideal for me to be able to see the item properly before I decided to buy it. When I approached the till there was no queue and I was able to go straight up and pay. The lady who served me (unfortunately no staff had name tags) was very friendly and made conversation while serving us. My daughter inquired about the disney products as there was a pile of leaflets by the till area and the lady recommended filling out the form to receive an E-mail before the products launched so that she wouldn’t miss out as the lady said they were very popular. I was asked if any of the items were going to be presents and if I would like them gift wrapped to which I said yes to see what would be provided, the gift wrapping was as expected. Once the transaction was finished we were told to have a nice day. In all the staff were lovely and very helpful and the shop itself was clean and easy to navigate our way around. I rate this store 5/5
My name is Abbie and I was very lucky to be chosen to do a mystery shop for Tesco. I chose to go to the Tesco extra store in Great Yarmouth which is the closest extra store to me in Lowestoft. I entered the store at approximately 19:30 on the 22nd of August 2016.
My first impression of the store and the car park was that it was tidy enough there was some litter and mess on the pavement but all the trolleys were neatly together either by the store front ready to use or in the trolley parks. As far as I could see there weren’t any lying around. I entered the store and firstly headed upstairs to the clothing department. I had already looked at swim wear on the Tesco website and I was after a two piece swim suit, a tankini. My first impression of the swim wear was that it was very messy and very unorganized. From what I could see it was all on sale but this was not clear. The items were not organized and the tops and bottoms were all over the place. They were clearly sold separately but I can honestly say I had no idea which top went with what bottom it was like a jumble sale. I found something that I didn’t really like but I thought I would try it on to see what it looked like on.
The clothing area was completely deserted but I found one staff member on the till who said I could go straight through and try on the swim suit. I tried it but I did not like it. There were no rails to put it back on so I took it back myself. After having another look I gave up on my search for a swimsuit.
Also upstairs were the books, DVD's and games. This is where I went next. Looking around the DVD’s and games the first thing I noticed were the empty spaces. There was a lot. I walked up and down the aisles of DVD’s and CD'S but could see nothing that took my fancy. There was a lot of stock of latest releases. But the rest of the DVD’s were very unorganized with children’s films next to TV box sets. For a Tesco extra I was quite disappointed by the selection of DVD’s and games. I then went to look at the books. I am quite fond of Jaqueline Wilson books so I picked up the latest book by her. After I explored all that the upstairs had to offer I went downstairs.
I was glad to do so as there was very loud music playing and I did not like this. It was very loud with a loud bass and I could not hear myself think. I think that music is fine to have on but when on the first floor the music is much louder than when on the ground floor. On reaching the ground floor I picked a few aisles at random. My first look was the toy aisle. This was poorly stocked and there were a lot of empty shelves. The stock was also in a poor order with different brands mixed together. On the end of the aisle was another selection of dolls. I looked at these and noticed that the stock did not match the price labels. One such example was that a Barbie car was labelled up as the pup pool and was therefore marked up at £15 less than what it was. Other price labels were also in a muddle on the end of this particular aisle. Another misleading label was one stating a product was out of stock. You could not see which product the sticker was relating to as this shelf was well stocked. I then headed down the neighbouring aisle. This had technology accessories. I wanted a new iPad case so I had a good look at them. I was very shocked to find the first one I picked up was damaged. Found this disgraceful that this was still available for sale and had not been marked down. After looking carefully I found a case that took my fancy. This was on sale. In this case the offer was very clear and I could tell how much the product was, what it is now and how much it was reduced by.
My next stop was the stationary aisle. I bought some pens, highlighters, post it notes and a new folder. I required these items for work so I was very pleased to find a wide stock of these items with fantastic savings on them. I was very impressed by this aisle as it was well stocked and it was very tidy. Each brand was together and neatly priced. So this was the highlight of my shop. I then looked at cosmetics. I found some very nice nail varnish. It said that all of the colour show nail varnish was 2 for £4. I thought this was a very good deal so I decided to by 4 bottles of nail varnish. However although I thought the offer was clear it turned out not to be as I would find out when I checked out more about this later I finished up my shop in the home section of the store. I bought some lovely items for the bathroom. Including a new set of towels and a bath mat. This section was also very tidy. In this aisle I noticed a little clock that said it was a striking alarm clock. It had a picture of big ben on it so I wondered if that meant it sounded like big ben when the alarm went off. I decided to find a staff member to ask. It took a long time to locate a staff member. When I did although she was very friendly she could not help me. She stated that she did not know and would not to be able to find out as she would need batteries to test the clock and that she did not have any. All she could suggest was that I bought the clock and if I did not work as expected I could bring it back. I did not want to mess around like that so I thanked her for her help but put the clock back. I was keeping a running total of what I had spent and as I was down to the last £5.00 I decided to by a few treat items.
I found some muffins in the bakery and then went to buy some sharing bags of crisps and chocolate. I was not impressed to find the food section was practically empty. All though I did expect this at 20:30 at night it is a 24 hour store so I did expect to see more stock than I did. I also did not like the layout of the confectionary. There was little choice and what I did see had not been unpacked very well from the boxes. After filling my trolley I decided to go and pay. There was plenty of check out tills open and the lady who served me was very nice and chatty. She was quite young but very smiley. From her badge I saw her name was Natalie. Natalie was very efficient in checking out our items. She offered bags but I had brought my own. She did not offer any help with packing but as I was with my mum and dad I did not really need any help. The last item she scanned through was the nail varnish. Two of the bottles went through fine with the offer that was displayed. The other 2 came up at £4.00 each and apparently was not on the offer. I asked if she could enquire into this as it never said this on the shelf. She called for her supervisor and as we were waiting we chatted about general things. When the supervisor came back she said that although the other 2 were not on the offer they would honour the price as it was a misleading offer. It was then when we had the most problems. If the offer was correct then the total bill was £101.75 however the supervisor insisted that it was £105.75. Never the less we argued our case. Unfortunately the supervisor got a little bit frustrated with us and snapped that she would take all the nail varnish off and re scan. It did turn out that we were right however she did not apologise. She left Natalie to finish the transaction who took the gift card and I paid the remaining £1.75.
I left the store at approximately 21:00 I took the trolley back to the car. It was quite dark at this point but there was light in the car park. However as we were lading the shopping suddenly all the light s went off this was quite daunting as it was very dark then. Just as we finished loading the shopping all the lights turned back on. This was good. Overall I would give the store 3* out of 5. I personally feel that the lack of staff on the sales floor and the stock management really let the store down. The improvements they need to make is to have more staff organizing the stock, they should have clearer price tags and most importantly they should not have damaged stock on the shelves. Never the less I was very happy with the girl on the check out and very happy with the items I have purchased. I would lastly like to thank UK mystery shoppers again for allowing me to do this and I hope I can do it again in the future.