Our members love us
I visited the Royal York hotel, on Saturday the 6th of May the name of the spa that I visited was the 5 senses Spa based in the hotel. The spa is a traditional Thai SPA. When you walk into the reception this is very traditional Thai and the smell of Lemongrass in the burner creates a wonderful smell. The receptionist was very friendly and welcoming. The receptionist asked me to complete a registration form, and then she asked me to put my coat in the cupboard and hang it up, this also included a locker to place my handbag with a key to take with me to the treatment room. The therapist Vicky was very welcoming and I found her to be very knowable about the treatments she was performing. I will definitely visit again. The reception was exceptionally clean, the spa layout consisted of several treatment rooms and was very welcoming. The reception area had a large bookcase that sold several different items which consisted of Facial Products, Massage Oils, Scrubs, Nail Polishes, it was s just a small selection of goods I purchased a bottle of Lemongrass oil as I loved the smell I am now using this in my burner at home, the smell is wonderful I love it. I was the only person there another gentleman came into the reception and booked a treatment.
I asked my therapist if the spa gets busy and she said exceptionally busy with guests, the spa also has a sauna, steam room and outside pool area, which guests can use when purchasing a treatment, they can use the spa facilities pool etc. for an extra £12 The treatment starts with a traditional Thai back and leg firm massage which is very relaxing. • The treatments I opted to have were the Lime & Lemongrass body scrub, this is a 45-minute treatment where my therapist Vicky scrubbed the whole of my body with a Lime and lemongrass essential oils scrub, the scrub is mixed with sea salt and applied firstly to the back of the body starting with the lower legs. Then its removed with hot towels, once it’s all removed, Vicky applied a moisturising cream to my body and massaged in, this made the skin feel replenished, and not dry at all. • The 2nd treatment that I undertook was the Hopi Ear Candling which is also a 45 Minute Treatment. This Treatment was traditionally used by shaman healers and is used to cleanse and harmonise the energy fields this is to remove negative energies, Vicky then applied a sinus massage to my head to drain the sinuses, this is exceptionally good for people with problems with sinuses and their eyes.
A candle is then inserted gently into the ear this is to enhance and clear the sinuses, the therapist said that the ear canal may get hot and you could hear a crackling noise this is the wax in the eardrum softening. I felt my ear get hot but there was no crackling noise that I experienced. The rising air is said to give the eardrum a massage and aids ear pressure in the ear. I did not get any benefit from this procedure it just made my sinuses feel very congested as if I had a bad cold, I had to blow my nose several times to try and ease it it’s been 3 days now and I still feel congested, so unsure when it will clear. I rate my experience as a 5 as it was excellent the treatments were so relaxing a wonderful experience which I thoroughly enjoyed Thank You.
I chose the 'Kids Schuh' store in Liverpool One to shop in. There is a regular Schuh store in the Liverpool city centre as well, but I opted for the Kids one as I was just buying for my 6 year old son. I visited Saturday November 5th 2016 and I arrived around 11:50am spending almost half an hour in store. The outside of the shop was clean and litter free. (Livepool One generally prides itself on this as a whole) The window display was big and bright with a whole range of different types and makes of shoes on show.
As I entered, the store was already fairly busy. It is quite a small shop, but as I gathered from a quick look around on my way in, that it has the boys section on the left and girls on the right. There are no signs indicating this, but to me, that's how it should be in all childrens shops. Avoiding gender stereotyping to these little minds is very important, so I applaud Schuh Kids for that! At the very back of the store, there is an area that has a small built in screen (kind of like a tablet) with children's games on it and a small bench for them to sit on while they play. My son made a beeline straight to it, and there he stayed the whole time. This genius idea then freed me up to stand and have a good look around. I noted that all the shelves where neatly dispaying each type of shoe available with all the makes grouped together. (Nike, Timberland etc).
There was a range of accesories dotted around such as laces, sports socks, kids bags, snapbacks etc, and it all looked fully stocked and labeled. I also saw a display cabinet near the till featuring stock such as shoe polish and the likes, again, all price marked to the side or infront of the coordinating product. It was nicely lit and accesable to look into. All the shoe ware is labled on the sole. What I like about this the most is that they put the sizes that the product is made in, so you can quickly see the sizing range and also, if it's available in a wide range of sizes you can clearly see the pricing guide too. Within those couple of minutes however, the store suddenly went from being busy....to heaving. I asked a member of staff where the 'Red Jordans' are. I purposefully stood with my back to them!! The young lady (who's name I didn't catch) gave me a warm smile and replied "Are you looking for these ones?" and gestured behind me kindly. She then went on to ask if she could help further, to which I politely declined.
I picked up the red pair and a grey and black pair and went to the middle of the shop to look around. (My son within eye-shot of course) I was then greeted by a lovely lad called Sean who was very appolgetic about my wait (I must have looked a bit lost with hindsight....stood with trainers in my hand looking around) He asked if he could help and I had decided on the grey and black Jordans, so I asked for a size 12 and 13. He asked if I'd like him to measure my sons feet (which he did) and he engaged with my son through the whole thing, then he went to get the sizes to try. (My son has one foot slightly bigger so sizes are always a nightmare) he brought them down and I tried them on my son. Sean was called away to the stockroom, but he made sure another assistant came straight over to continue. This was Carly. (I know these names as both members of staff politely introduced themselves to my son and activity showed an interest in him) Carly laced up my sons trainers and used a device to check the distance between his toes and the end of the shoe. I must say, the staff seem very knowledgeable and confident, and nothing is too much bother.
After deciding the Jordans fitted nicely, Carly offered to take them and some trainer socks I had picked up to the till for me as I said I hadn't finished shopping. The store had quietened down, and as I was selecting some laces I could hear the manageress asking staff to restock, straighten up a certain area etc. It was nice to see that the short quiet spells are used productively and that they seem to all work together and get on well as a team. Upon approaching the till, there was only 1 customer in front of me and they where just leaving as I walked up. I was served by Leah (name on the reciept) who was very smiley and polite. I declined the offer of a material carrier bag for £1 and she confirmed the shoe size I wanted and packed my items. She asked politely for my email and if I needed the reciept printing as well as being emailed to me. (Slight panic on my behalf as I needed the receipt. Haha) Also, as I was handed the reciept she explained the feedback section on it and I had to stifle a laugh. In all honesty though, I throughly enjoyed the experience and my son did too (for a change) as he felt included in the process from the staff chatting to him, and of course being able to play a game. I wouldn't hesitate to rate my shop at Schuh Kids Liverpool-One 5 out of 5. My son loves his high-tops and they are great quality. Thank you Mystery Shopper UK for the opportunity. I'm so glad I could give a good review. I worked many years in retail and specialised in customer service so I'm very critical. The staff and store experience made it very easy to write such a glowing report. Thanks once again.
I would like to thank Mystery shopper UK for choosing me to be a Mystery shopper at Next. Where I live we have two Next shops the first one was in the main town so I went to this one first This store is not very big it was very quiet when I did my visit. Outside the shop was clean looking Inside the shop was very tidy everything in order I walked around for a while was asked if I was ok and if I needed any help. Everything was in size order and was very easy to find my size all the rails were full and tidy. Everything was marked well so it was easy to see how much each item was. I found a top I liked so I asked the assistant if I could try it on the changing rooms were on the small size again very clean and tidy. I came out of the fitting room and had another look around I could not see anything else I really like but I knew I had a second store to go to. I went to pay I got served right away as I was the only person in the shop at the time as it was only early. The assistant was very nice chatting away to me and saying this is a very nice top she had it herself.
The second store I was going to was a lot bigger it also had Next home and it was on 2 floors. Again outside was clean and tidy at the door I was greeted by one of the assistants made me feel very welcome. I went to the home section on the first floor as I had never been to this floor before. Everything was beautifully displayed it was nice to be able to look round and not feel uncomfortable I did not feel I was being rushed or watched. Everything in the home section was marked up well and could see how much everything was. You could see the tables that were on show had been polished to a high standard no marks everything was very tidy there were some offers in the home section half price cushions and bedding. After a good look round I wanted to see if there was a lift in the store so I asked and was shown were it was.
Onto the first floor were all the clothes a big selection of ladies wear. All the rails were full and again all in order of size. Again it was very nice to be able to look round and not feel uncomfortable I was asked by another assistant if I needed any help please do ask. I found some tops I wanted to try on and wanted to look for more things to try on so I asked the assistant behind the counter if she could keep these till I have found something else to try on. I walked round a few times looking. I also went to the menswear and again everything was tidy on the rails. And same with the children's clothes. Then I went back to what I came in for I saw a top I like but my size was not there I then asked if they had the top in my size the kind assistant said she will have a look for me. she came back and was sorry they did not have it but she would ring the other store to see if they had one for me or she could show me one that is just a little different to the one I wanted almost the same and in my size, I was shown and I did like it so I would try it on. Once I had everything I asked were the fitting rooms were I was shown to them.
The fitting room were a lot bigger felt I had more room also the mirrors were great as you could also see what the back looked like on you, the other store did not have this. Everything I tried on fitted well. So I went to the tills to pay there was one lady being seen to but another assistant came right away to serve me so I had no waiting around. Everything was folded up very nice, the assistant was very chatty. I asked for a carrier bag and how much it would be she said no charge, I was pleased to hear that. After I had given my gift cards in she said oh very nice is this a gift? I said yes lol. Once everything was paid for I felt that this was a pleasant shop. The clothes I bought I thought were very good quality and well work the money. I would give both stores a 5 excellent shop.”