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Firstly can I say a massive thank you to Uk mysteryshopper for selecting me to mystery shop at Matalan. I received my vouchers for the mystery shop at Matalan and a couple of days later I went to Matalan at Smethwick to get some new clothes and uniform for my children. When I got there the outside was very tidy and there was plenty of sale signs up indicating a massive sale.
When I walked inside it was very tidy and there was plenty of room to move around as the store is very large on two floors. They had rails of sale items on offer and there was plenty of people looking at the items as there was plenty of signs that they had a huge sale on. I asked someone if they could help me find a size I needed in school shirts and the lady helped me straight away being very polite and talking to me while she helped me look for the size I needed in which she found them straight away. I had a real good look round as there is plenty of space to move even when there is loads of shoppers in there. I had the items I wanted in my basket in which I took them to the checkout and even though there was quite a huge line they did get more staff to go on the checkout tills.
I waited for around 5 minutes in the queue until it was my turn then I went to the till in which a young lady took my basket of clothes off me and started to scan them. The young lady was very polite and we had a very nice talk about Christmas coming up and whether we had got everything we needed. When it was time to pay I got my Matalan card out and then the young lady told me my shopping had come to £54.60 in which I put the £4.60 towards the payment. Overall it was a very nice experience and I really enjoyed it.
Thank you so much UkMystery shopper this was my first time and I loved it
I visited the Queensgate Peterborough store on Monday 8th August at around 2pm. Outside the shop was clean and tidy and there were big red posters up in the Windows alerting you to the fact there was an up to 50% off sale on.
The store is split over two levels – the top floor has kidswear, menswear, shoes and homeware. The lower floor is dedicated to ladies clothing and accessories. The store sells a good variety of items from clothes to makeup, bags, hats, umbrellas, jewellery, hair accessories, shoes and much much more! We were in the shop for well over an hour browsing!
Starting on the top floor, I noticed that there were a lot of items of clothing on the floor and items of clothing in the wrong place, however the shop was very busy and I did see a male member of staff picking clothes up in the boys section. Although it was a bit untidy in places, it appeared to be clean as I didn't see any litter laying around or anything dirty. There were clear signs on top of clothes rails indicating where there were reductions, and the clothes were clearly marked with prices. There seemed to be a slight lack of clothing for older girls, and some of the rails looked a bit empty but on the whole the store appeared to be well stocked.
I asked a member of staff where the kids changing rooms were. They were very polite and informed me that all the changing rooms were downstairs in the ladies section. Heading downstairs I noticed that the store appeared to be in a tidy condition. I didn't see lots of clothing on the floor as I had upstairs. Again, the shop seemed to be clean and free of litter. My son noticed some sweets and asked if he could have some. Most of the sweets were priced, however the ones he chose were not! I approached a member of staff called Jade to ask if she knew how much the sweets were. She said she didn't but could find out for me and went off to the tills to do a price check. She promptly came back with a price. She was very polite and seemed very happy to help.
The staff were very easy to identify in their blue polo tops and there seemed to be plenty of them around! Once we had completed our shopping we headed to the tills on the ground floor. At first glance they appeared to be extremely busy! I counted about 15 people in front of us although some people would have been together. However the queue moved very quickly and we only had to wait about 2-3 minutes. There were 6 cashiers on the tills and the cashier who served me was called Deborah. She folded and packed all of our items into a bag for us and double-bagged it to reduce the risk of the bag splitting! She was very friendly, engaging me in conversation by asking about our plans for the rest of the day, the weather etc. and even chatting to my children. The quality of the items I purchased seems very good especially considering the price! I paid £9 for a beautiful warm winter coat for my youngest daughter which is great value and my oldest daughter picked several tops which were around £2 each. We got a lot for our money, so there is one very happy mum here! Overall I would rate my experience as a 4/5 – good choice, good quality, great price, helpful friendly staff, just a bit untidy in places. We had a great shopping trip, thank you for picking me.
Hi my name is Egle Korgekivi, and I was lucky to be chosen as a mystery shopper and to receive £50 to spend in SUPERDRUG . I visited Superdrug in Manchester, in Arndale Centre at around 3pm on 28th of August 2016 which was Bank Holiday Sunday.
Arriving at the store it was nice and clean, very bright and inviting. Windows were all clean and there were posters with different offers presented on windows. When I went in, then there were plenty of baskets next to the entrance, which were all clean as well. It was very easy to navigate around the shop, I could find everything what I was looking for with no trouble. At the back of the shop there was Superdrug’s “BEAUTY STUDIO” which offers eyebrow threading service, I think that is a great idea to offer these services in Superdrug.
There were not many gaps on the shelves, just the eyelash section had quite a lot of empty gaps. When everything in store was very clean and tidy there was one disappointing area, and that was dry shampoo section, there were a lot of bottles without their lids and few even without spray nozzles. They had many offers on in the store, such as you could “buy 3 items from one brand and pay for 2”, then “buy 1 item and get second item half price”, and offer “better than half price”etc. Even though they had a lot of great offers going on it was still easy to understand what was on offer, as the special offers were all clear to read with prices and information clearly displayed.
I was in store for around 15 minutes and no staff had approached me to see if I needed any help. After I had found most of the things I was looking for I decided to seek help from one of the staff members, to help me choose a makeup remover which I could use on my face and eyes. I found a member of staff restocking the shelves, I approached her and asked about my makeup remover. Member of staff was very polite and helpful, It looked like she was really knowledgeable about the products. She recommended Garnier’s Micellar Cleansing Water, this product was also on offer at that moment. I thanked the lady for her help and took one bottle of the makeup remover what she had recommended. I now had everything I was looking for so I joined the queue to pay for my purchase.
There were 4 people in a queue before me and there were 2 till operators working at that moment. Queue went really quickly, I was in a queue for 2 minutes and then it was already my time to get served. The lady working behind the till was very friendly and smiley. She asked me if I needed a carrier bag, when I replied “yes” she then packed everything in my bag for me, which I think was a really nice gesture. When it was time to pay I presented my gift card, she also asked me if I have Superdrug’s “Beauty card” , which I had, so she scanned that for me. All the offers were correctly taken off my check as well, such as two products were on offer with a cheaper price than usual, and I bought 3 items from L’oreal which meant I would have to pay for only 2 items. My experience within the shop has to be 5 out of 5 due to very helpful and friendly staff and overall clean and tidy shop, with excellent selection of products. I would definitely recommend SUPERDRUG to everyone, and I will back in their store very soon as well. Thank you so much, UK Mystery Shopper ,for this opportunity. I really enjoyed this experience.