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My name is Abbie and I was very lucky to be chosen to do a mystery shop for Tesco. I chose to go to the Tesco extra store in Great Yarmouth which is the closest extra store to me in Lowestoft. I entered the store at approximately 19:30 on the 22nd of August 2016.
My first impression of the store and the car park was that it was tidy enough there was some litter and mess on the pavement but all the trolleys were neatly together either by the store front ready to use or in the trolley parks. As far as I could see there weren’t any lying around. I entered the store and firstly headed upstairs to the clothing department. I had already looked at swim wear on the Tesco website and I was after a two piece swim suit, a tankini. My first impression of the swim wear was that it was very messy and very unorganized. From what I could see it was all on sale but this was not clear. The items were not organized and the tops and bottoms were all over the place. They were clearly sold separately but I can honestly say I had no idea which top went with what bottom it was like a jumble sale. I found something that I didn’t really like but I thought I would try it on to see what it looked like on.
The clothing area was completely deserted but I found one staff member on the till who said I could go straight through and try on the swim suit. I tried it but I did not like it. There were no rails to put it back on so I took it back myself. After having another look I gave up on my search for a swimsuit.
Also upstairs were the books, DVD's and games. This is where I went next. Looking around the DVD’s and games the first thing I noticed were the empty spaces. There was a lot. I walked up and down the aisles of DVD’s and CD'S but could see nothing that took my fancy. There was a lot of stock of latest releases. But the rest of the DVD’s were very unorganized with children’s films next to TV box sets. For a Tesco extra I was quite disappointed by the selection of DVD’s and games. I then went to look at the books. I am quite fond of Jaqueline Wilson books so I picked up the latest book by her. After I explored all that the upstairs had to offer I went downstairs.
I was glad to do so as there was very loud music playing and I did not like this. It was very loud with a loud bass and I could not hear myself think. I think that music is fine to have on but when on the first floor the music is much louder than when on the ground floor. On reaching the ground floor I picked a few aisles at random. My first look was the toy aisle. This was poorly stocked and there were a lot of empty shelves. The stock was also in a poor order with different brands mixed together. On the end of the aisle was another selection of dolls. I looked at these and noticed that the stock did not match the price labels. One such example was that a Barbie car was labelled up as the pup pool and was therefore marked up at £15 less than what it was. Other price labels were also in a muddle on the end of this particular aisle. Another misleading label was one stating a product was out of stock. You could not see which product the sticker was relating to as this shelf was well stocked. I then headed down the neighbouring aisle. This had technology accessories. I wanted a new iPad case so I had a good look at them. I was very shocked to find the first one I picked up was damaged. Found this disgraceful that this was still available for sale and had not been marked down. After looking carefully I found a case that took my fancy. This was on sale. In this case the offer was very clear and I could tell how much the product was, what it is now and how much it was reduced by.
My next stop was the stationary aisle. I bought some pens, highlighters, post it notes and a new folder. I required these items for work so I was very pleased to find a wide stock of these items with fantastic savings on them. I was very impressed by this aisle as it was well stocked and it was very tidy. Each brand was together and neatly priced. So this was the highlight of my shop. I then looked at cosmetics. I found some very nice nail varnish. It said that all of the colour show nail varnish was 2 for £4. I thought this was a very good deal so I decided to by 4 bottles of nail varnish. However although I thought the offer was clear it turned out not to be as I would find out when I checked out more about this later I finished up my shop in the home section of the store. I bought some lovely items for the bathroom. Including a new set of towels and a bath mat. This section was also very tidy. In this aisle I noticed a little clock that said it was a striking alarm clock. It had a picture of big ben on it so I wondered if that meant it sounded like big ben when the alarm went off. I decided to find a staff member to ask. It took a long time to locate a staff member. When I did although she was very friendly she could not help me. She stated that she did not know and would not to be able to find out as she would need batteries to test the clock and that she did not have any. All she could suggest was that I bought the clock and if I did not work as expected I could bring it back. I did not want to mess around like that so I thanked her for her help but put the clock back. I was keeping a running total of what I had spent and as I was down to the last £5.00 I decided to by a few treat items.
I found some muffins in the bakery and then went to buy some sharing bags of crisps and chocolate. I was not impressed to find the food section was practically empty. All though I did expect this at 20:30 at night it is a 24 hour store so I did expect to see more stock than I did. I also did not like the layout of the confectionary. There was little choice and what I did see had not been unpacked very well from the boxes. After filling my trolley I decided to go and pay. There was plenty of check out tills open and the lady who served me was very nice and chatty. She was quite young but very smiley. From her badge I saw her name was Natalie. Natalie was very efficient in checking out our items. She offered bags but I had brought my own. She did not offer any help with packing but as I was with my mum and dad I did not really need any help. The last item she scanned through was the nail varnish. Two of the bottles went through fine with the offer that was displayed. The other 2 came up at £4.00 each and apparently was not on the offer. I asked if she could enquire into this as it never said this on the shelf. She called for her supervisor and as we were waiting we chatted about general things. When the supervisor came back she said that although the other 2 were not on the offer they would honour the price as it was a misleading offer. It was then when we had the most problems. If the offer was correct then the total bill was £101.75 however the supervisor insisted that it was £105.75. Never the less we argued our case. Unfortunately the supervisor got a little bit frustrated with us and snapped that she would take all the nail varnish off and re scan. It did turn out that we were right however she did not apologise. She left Natalie to finish the transaction who took the gift card and I paid the remaining £1.75.
I left the store at approximately 21:00 I took the trolley back to the car. It was quite dark at this point but there was light in the car park. However as we were lading the shopping suddenly all the light s went off this was quite daunting as it was very dark then. Just as we finished loading the shopping all the lights turned back on. This was good. Overall I would give the store 3* out of 5. I personally feel that the lack of staff on the sales floor and the stock management really let the store down. The improvements they need to make is to have more staff organizing the stock, they should have clearer price tags and most importantly they should not have damaged stock on the shelves. Never the less I was very happy with the girl on the check out and very happy with the items I have purchased. I would lastly like to thank UK mystery shoppers again for allowing me to do this and I hope I can do it again in the future.
Hi my name is Clare and I was picked to do a mystery shop for Curry’s. I chose to shop at Curry’s Megastore on Newport Road,Cardiff. This store is on an out of town retail park about 15 minutes from where I live, parking was very easy and plenty of spaces close to the store where available, disabled parking bays outside the front of the shop are limited (2) along with 2 mother and toddler parking bays. My friend and I picked Monday 24th October 2016 to do the mystery shop.
We arrived at the store about 11:30 am and the weather was truly awful, however, we still managed to get parked outside the store. The shop front is glass with automatic opening doors, with separate entrances for going in and leaving the store. The windows had display posters showing the current "up to 50% off" Sale promotion, there were also a couple of freestanding display boards outside displaying "the up to 50% off sale." The writing on the posters and display boards was in red on a white background so caught your eye straightaway. The outside of the store was very clean and tidy and free from any rubbish. My first impressions when entering the store was how large it was, it was very spacious and bright.
We were greeted almost immediately by a very nice young man wearing a pink polo shirt, no name badge, with a logo about broadband on it. He asked us if we were looking for anything in particular and if he could help us. I had already looked online at the company website and after much deliberation decided to treat myself to an iPad. I explained to the young man I was looking for my first iPad and knew nothing about them. He advised that the best person to speak to was the Apple expert Stuart. He walked us over to the Apple display stand and showed us who Stuart was, Stuart was already engaged with another customer. My friend and I were then left on our own to look at the iPads on display.
There weren't many customers in the store at this time but plenty of staff were walking around. We didn't want to lose our spot to speak to Stuart so stayed at the iPad area. We had a long wait, 40 minutes, before Stuart became free. I will say however that during that wait we had several members of staff approach us and ask if they could help and in particular a very delightful young lady called Ikra, who worked in the Business Centre came over twice to see us and each time apologised for the delay. Ikra also made a point of notifying Stuart that we were waiting to speak to him. When we finally got to speak to Stuart it was worth the long wait as he is extremely knowledgeable and explained all the different uses to me and answered my numerous questions. He also helped me pick the right protective case... Once he was happy that we had all the information we wanted he then took us over to the business centre to complete the sale. He gave me 2 months of KnowHow computer cover for free which means that if I have any problems setting up the iPad, mishaps or technical glitches I can call a 24 hour Freephone number for easy to understand advice. I was also given How to card with a unique access code to enable me to go on line and view set up videos. Once we had completed the transaction we looked around the store.
The store was very tidy and lots of stock was available to purchase. We didn't see any empty shelves and there was a very good choice of products especially white goods, in fact we were amazed how many washing machines there were on display. Ticket prices were missing for some items, noticeably when I was looking for a case for my iPad, several I picked up I had to ask for the price, which wasn't a problem when you have a member of staff with you but can imagine it would be frustrating if staff were busy. Leaving the store is via a separate exit, security personnel were visible at the exit, although you walk through a scanner, we did see security with a hand held scanner scanning members of staff who were leaving the store. Positives were a nice clean store, which was bright and airy and lots of aisle space. All staff we encountered were polite, friendly and very well dressed. Negatives for us were the long wait to speak to an expert member of staff, this I can imagine on a weekend or the run up to Christmas would be very frustrating. We noticed very long queues at the customer service knowhow desk and only one member of staff in attendance, customers looked frustrated and we saw one lady walk out. I would give the store a 4 out of 5 rating. It lost 1 mark for the length of time we had to wait to speak to someone. I would like to thank Mystery Shopper UK for giving me this enjoyable opportunity.
Hi my names Michele, I was selected by UK Mystery Shopper to do a £50 mystery shop at Morrisons, accompanied by my daughter, we made the bus journey into Nelson as this is the closest Morrison’s store to me.
Arriving at the store we commented on how dull & gloomy the outside looked, although on entering the store it was very bright & clean. There was a very strong smell of fish as this was right by the entrance, this didn’t bother me or my daughter too much as we both like eating fish, but thought this might be quite off putting for other customers that aren’t so keen. Walking around the store we noticed there weren’t many staff on the shop floor, I decided to buy some coffee filters for my coffee machine & made my way to the tea & coffee isle, the isles were very clearly marked so finding your way around wasn’t at all difficult, we looked around for the coffee filters but neither myself or my daughter could find them, so we decided to look for a member of staff for assistance.
After five mins of walking around we eventually found a female assistant & I approached her & asked her if she could assist me with my search, she came to the isle with me & we all looked again, after a few minutes the assistant said ‘It doesn’t look like we sell them’ and walked off, I was slightly stunned that she just walked away without offering any further assistance but even more stunned that being a big supermarket they didn’t sell any brand of coffee filters. The shelves were fully stocked and clearly priced, so selecting items didn’t cause any issues at all. We carried on around the store selecting items and putting them in the trolley and headed towards the checkout.
The cashier was quite friendly and asked if we needed help packing, but I replied that we were ok, I handed her my Morrison’s vouchers & they were put through without any problems and we thanked the cashier and headed out of the store. All in all I enjoyed the experience of being a mystery shopper and would love to do it again sometime.
I would shop at Morrison’s again and I’d only give them 4 out of 5 stars.. Thank you once again UK Mystery Shopper