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Upon entering the very busy Cardiff Queen street Topshop store at 1:40pm I found the front particularly dirty covered with leaves that had blown in from the outside although the outside of the shop was fairly neat. There is also a security guard stood by the entrance keeping watch. It is a very large Topshop and just by looking I would guess there was around 30-40 people in the store at that time.
As I ventured further into the store I found it to be a lot cleaner and very neat and tidy. The promotions were labelled clearly with Sales, New and the jeans collections. The layout was very easy to move around with the ‘Ivy Park’ range taking centre stage. I went upstairs to have a look for a pair of shoes, there was a very good selection to choose from and new stock was being put out. I picked up a pair of heels and found they were in the sale, so I had a bargain. I then went down the stairs and A lot of items had been reduced and was clear that the staff were keeping a constant check and maintaining the tidiness and accessibility of the sale section. The racks and clothing arms seemed to be constantly full. Although when I asked a member of staff to check if they had a pair of trousers available in my size I was told they had no further stock available. The member of staff was fairly friendly even though I had interrupted his conversation with another member of staff, and seemed happy to help although he could not remember what size I had asked for even though I had told them multiple times.
After choosing from a nice wide variety of clothing I then decided to try a few items on. The lady at the changing rooms was very helpful and explained the 6 item limit. When I entered the changing rooms I found it very clean and hygienic with plenty of available rooms available. As I approached the checkout I there were two employees serving and one standing behind the desk looking like they were in need of assistance. There were about 5 people in the queue including me. After about 5-6 minutes it was my turn to be served. My server did not engage in any conversation although was friendly and happy to accept my student discount. Although half way through my checkout my server stopped serving me to help her colleague next to her for about 2-3 minutes, she then returned to serving me but offered no apology as to why she was delayed from finishing my transaction. The server then went on to continue talking to the other member of staff all while serving me. I did get asked if I wanted a bag but no other conversation, no please or thank you. I was really let down with the service and at times I felt like I was a bother to the staff. I would give my overall rating about a 4.
Thank you for selecting me to be a UK mystery shopper. I selected to do my shopping and review on Victoria Park tescos in Wellingborough. As I walked to the store I arrived at the back of the shop, when getting on to the grounds of tesco at the side the carpal looked tidy half full with cars. Trolleys bay emptied, the foot path wasn't very nice rubbish and tesco bags on the floor. As i got round the corner to the front of the store, there was a cleaning member emptying the rubbish bin. This member of staff was lovely as I out my daughter in the trolley she threw her juice bottle. Lisa had picked it up and gave back to her.
As we went through the entrance/exit it was clear of rubbish, nice and open. Customer service right by the door with two members of staff waiting to help. I started to look around the clothing section, although was some items of clothing on the floor. I moved on to the food side of the store. The promotion ends where partially full, but very dusty. I had gone round to the bread section and the bread rolls were empty there was a member of bakery staff placing out some tesco fresh rolls. Nice to see in full uniform, hair net and jacket. As walking across back of store bakery section had a whole bay empty. Whilst walking round the bread and drinks sections there was a cage abandon, no staff member to what I could see. I had to walked down the middle of the store to look at all the promotions. All were well labelled and visible, some stocked well others with only a couple items laundry dergents and ice cream on offer. The store layout was OK I suppose, lovely to have customer service as soon you walk through the door on your right.
On your left is a cafe area, tills, toilets and pharmacy. You have clothes, baby. deroandents, toys and household products on one side. Then the food section on the other side, right at the back of the store is tesco mobile store, then click and collect right next to this. In my opinion they could do with being at the front if you only needed to pop in and get parcel you have to go right to the back. The phone bit had 3 members off staff in it where as click and collect had none. I had wanted 10 minutes to retrieve my parcel. The lady who eventually got it wasn't apologetic nor had a name badge. Whilst in store I had asked a young lad to show me where the fruit shoot multi-packs were. He had first said were down the next Isle and then said he will take me to them. Unfortunately I didn't manage to get a name as his name badge was covered by his fleece. He had a friendly and very respectful attitude. Once I had completed my shopping I headed to a checkout, all of them that was quite full. The till I had finally choose had a gentleman serving. He had the customer he was serving and one other in front of me. It was about a five minute wait till he got to my shopping.
Once he started mine he didn't give the lady before me a chance to move her shopping bags. Whilst scanning my items he never once spoke a word nor a smile. He gave me my total, looked lost when I handed him the gift card then told me the remaining amount, no have a great day after. Was completely shocked at the customer service I received by the gentleman who served me. He had a suit rather then uniform on with a name badge saying David. Im very happy with the quality of the products that I had purchased. My experience of Victoria Park tescos was about a 2 star rating. With the none apologetic service at click and collect, the the till service. I wasn't happy. The only reason it's not a 1 star rating is because the young lad who gave me great customer service in showing where the product was and asking if there was anything else. Thank you for giving me the chance to be a UK mystery shopper.
I visited Dobbies Garden Centre in Ponteland Newcastle Upon Tyne on Monday 11th June at 10:15 am. On walking from the car park to the main entrance I saw one piece of litter. At the entrance was a clearly displayed special offers board and also a display of compost again on offer. I visited all departments in store. All areas were well stocked the only gap on one shelf was barbecue briquettes. There were several members of staff all who were busy. Activities that they were engaged in were as follows: changing displays, re stocking plants and two were engaged in customer care advising re plants. I asked a male member of staff if the store stocked 6x fertiliser – he advised me, no, the store had stopped supplying it approximately a year ago due to lack of sales. He further told me where I could purchase it from alternatively. He was knowledgeable and helpful.
I then asked another member of staff if they stocked Sweet Williams and he informed me they had sold out last week. He liaised with a supervisor who stated an order had been placed but they did not have a delivery date and there was a degree of uncertainty as to whether there would be a delivery. Repair work was being carried out on paving stones in the Perenial Plant section. The area was fully sealed off with red hazard tape so in my opinion there were no health and safety issues. Another area was under renovation due to the installation of an Edinburgh Woollen Mill shop. The area was totally boarded up and full access past this area was available.
The store had a good selection of Fathers Day cards and next to the cards was a watch display with a large quantity of male watches which I thought was a good selling ploy and was very tempting. The store is well laid out and all areas are easily accessed and signed.
I visited the café and had a coffee. Due to the recent changes in the loyalty card where only small or medium drinks are given free the lady in front of me was confused and had a large coffee. The young man on the till was lovely. He explained, in full, the change in system, apologised that she was unaware of the change, highlighted everything on her bill and made her laugh. The lady who served my coffee was efficient and chatted to me whilst she prepared my drink.
I was happy with the quality of the goods I purchased. I made a special offer purchase relating to the compost. There were 8 people in the queue for coffee and 3 in the queue for the till. The lady who served me was efficient and I waited only a few minutes before being served. She did not converse initially so I started a conversation and she was chatty in her response. Help with packing was not mentioned. The store was very clean and staff wiped the spills up in the coffee area as they occurred. The plants appeared well watered. I would rate my experience as a 4.