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I was selected to be a Mystery Shopper for online gym wear store, Gym Shark and was given £100 to spend. The website was really clear, there’s not too much text and everything was very visually focused. It was really easy to find men’s and women’s and the categories made navigation really easy. I really liked how you could hover over the images to see the front and the back without actually clicking on the product, as you could just hover over and keep scrolling if you don’t like something.
I ordered a water bottle, pack of socks, two sports bras and a long sleeved gym top. They had a bigger range of sports bras that I’ve seen on any other websites and in fitness shops which was really good. I thought I’d mix it up a little and go for a multicoloured tie dye style, which I normally wouldn’t go for but this one looked fun. I ordered a backup black sports bra just in case the multi coloured one didn’t suit me and I really like the style and fit of both.
I avoided ordering any trousers or shorts, as a lot of the models looked like they had camel toe in the photos, and if they do as fitness models, I definitely would do so that put me off, as I am much bigger than they are. A lot of the clothes were crop tops or sleeveless, which is great if you’re body confident which hopefully in a few months I will be but I’m not quite there yet, which is why I opted for a longer sleeve top. Plus, with winter coming up it seemed a more practical choice.
There were some decent offers on some of the items, but not on the ones I selected, which was fine as I wanted the items I chose anyway, regardless of the price. I was a little disappointed as when I came to check out, some of these items were out of stock but this didn’t In terms of the models, I wish there were more pale white women featured on the site, as I would have liked to see how the colours matched my skin tone before purchasing. I think it’s really good that the sizes are in S,M,L because sometimes I personally am in between an 8/10/12, especially with tight fitting clothes so I just went down the middle and ordered an M. Everything feels a lot better quality like the fabric and the thickness, much more so than if you pick up something from budget sports shops and brands.
I came back to the website a few times and my basket had been saved which is another bonus feature, as sometimes you lose your basket when you click off some websites. The checkout was very smooth, the basket appeared by the side and let me enter my details super quick in 5 easy steps.
Delivery said 3-5 days and my order came within 3 days which was really great. Everything was packaged up nicely and everything was branded and personal to the Gymshark brand, as opposed to plain packaging which sometimes you get with online shopping. Overall, I would give this website a 4 out of 5.
Thank you for choosing me to be the W.H.SMITHS Mystery Shopper. I chose to undertake this shop at the Tamworth Store located on Ventura Retail Park Tamworth. Upon approaching the store I could see that the outside was clan and tidy and the shop windows were appropriately advertised with the appropriate offers in store.
As I entered the store It was clean and tidy and the appropriate offers were on display fully stocked and price labeled for all to see. As I continued to walk around the store the Layout was brilliant and everything was so easy to find. Offers were clearly Labeled and in prompt places for the customer to see.Throughout the store all the shelves were stocked to a high level and I don't recall there being many gaps in stock at all.
I approached a member of staff on the shop floor to ask for a Lightning Cable and the staff member was very helpful in showing me their location and making sure I was shown the correct one. He was very friendly and also asked if there was anything else he could help me with today. Once I had chosen the items I wished to purchase I made my way to the till, there were two Cashiers working and not a very long queue in front of me roughly six people and as the queue became bigger another cashier came to help.
I was served by a very nice young man who checked for my ink cartridges and asked if I would like a carrier bag and packed it for me, He was very friendly and polite and asked if I had found everything I was looking for today too. The quality of the bit's I brought were great and of a good price too as many were on different half price offers. I was really impressed with the helpfulness of the two members of staff they really were prepared to go that extra mile for the customer and for that reason I rate my Shopping experience at this store as a 5 for excellent. I was very pleased in every way. What I liked most about the store was the organisation and Layout as you walk in all books were together and cards and wrapping etc and then stationary. I liked the fact you could also but gifts ie Lego in store too and Arts and craft stuff as you could get a gift and card all in one store. I was also very greatful of the offers being in a prompt place as you walk in the store as they are the first thing that catch your eye as you walk in and also on Isle ends too. Everything is clearly labeld and offers had bright clearly marked labels too and was clear to see which were on offer. My children are very pleased with their new stationary for school and i'm thankful being chosen as a mystery Shopper.
Firstly, I would like to say a huge thank you to UK Mystery Shopper for choosing me to be a mystery shopper for Boots. The day after I was given this opportunity my gift card arrived and then the following day my letter arrived stating what the task involved.
I chose the Boots store in Buchanan Galleries Shopping Centre in Glasgow. The store is spread over two floors and I assessed both entrances on each level to the store for cleanliness. Outside the store was spotlessly clean with no sign of litter. The high standard of cleanliness continued inside the store and the floor was gleaming.
When I first entered the store I was unsure what I was going to buy with the giftcard and decided to have a look around the store. I started looking on the top floor of the store and I could easily find my way around. The store was well signposted into separate areas for different needs. Some of the areas marked out on this level were pharmacy, opticians and photography. However, there was also many gifts and offers laid out to view. As it is coming up to mothers day they had displays of gifts for this occasion.
At the end of most aisles they had lots of offers, for example, half price fragrance gift sets and also three for two on items such as yankee candles. All offers were clearly marked under the items on the shelves but there was also posters around the store stating what kind of items were on offer.
The shelves were well stocked and I enjoyed looking around this level of the store as there was a variety of items to look at however, I wanted to see what was on the bottom level before I decided on what to buy. There was a stairway leading to the bottom level inside the store. At the top of the stairs it was signposted as to what areas were included downstairs, for example, beauty and fragrances.
The store continued to have many offers on show downstairs and the shelves were all well stocked. As I was perusing the beauty aisle I noticed there was many offers to consider. One of the offers I noticed displayed on a poster next to a makeup counter was for Lancôme and it stated if you bought two items you would get a gift bag up to value of £101. I thought this was a fantastic offer and I started to look at the Lancôme makeup. As I have not really used Lancôme makeup before I asked one of the members of staff if she could match my complexion with a foundation. She offered me a seat and said that she would try a foundation on me. She tried a little foundation on my cheek of two separate colours and asked what I thought.
I thought one was a perfect match and she asked if I would like her to put all this colour on my face to see what I thought. She was fantastic and not only did she put foundation on she cleansed my face with a Lancôme skin cleanser, put on a serum and a moisturiser on my face before even starting on the foundation. She made conversation throughout and answered any questions I had regarding my skin type, complexion or how best to apply the makeup. She was also very helpful in giving me advice. Once the foundation was on she asked if I would like her to apply blusher, mascara, eye pencil and even offered me a lip stick or lip gloss to top off my look. She gave me a full makeover.
I was very impressed with the makeover and the products used that I decided I would like to buy the foundation, moisturising cream and mascara that she used. As I was buying three products from her I was giving the giftbag of Lancôme goodies worth £101 and she upgraded one of the facial cleansers in the giftbag to one that would do my skin type better. She also gave me three free samples of the serum she used which was not included in the gift bag.
I was very impressed with the service I received. I asked if she could show me where I would find the cottonwool pads in order that I could purchase a pack. She took me to a different area of the store and to exactly where the item was. I could see from the shelves that if I bought the larger cottonwool pads I would get a second pack for half price which I thought was a good offer and decided to buy the two packs.
She then took me to the till with the rest of my items. There was nobody in front of me and I therefore did not have to queue. As she was putting my items through the till she continued to ask what my plans were for the rest of the day. Before I paid for my items she asked if I had a Boots card which I did not. She therefore asked if I would like one as I would get over £3 to spend in store from my purchase. I said that would be great and she helped me fill out the relevant form to receive one. She gave me a temporary card with my points on it to have until my card arrives in the post. She packaged all my items into a pretty Lancôme bag tied with a ribbon and as I left the store said to enjoy the rest of my day.
I was very impressed with the service I received from this staff member and the layout of the store. I would definitely visit this store again and would have no issues in going back to this store for any other beauty needs. Since getting home I have tried out the free samples in my giftbag and my skin feels very soft. I am also very happy with my purchases. I would rate this store 5 out of 5 as I had an excellent visit to the Boots, Buchanan Galleries, Glasgow store.