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I would like to thank UK Mystery Shopper for picking me.
I visited my local ASDA in Tonypandy with my daughter and also my friend and her daughter. We made our way by car and when we arrived at the store got a parent and child space straight away for a change, as now they use 2 of the spaces for click and collect.
The outside of the car park looked clean and couldn't see much rubbish. There was plenty of trolleys but ASDA Tonypandy don't seem to have the double trolleys for toddlers. When we walked in the store, we were greeted with special offers that was on. I walked around the store and it didn't seem busy at the time. There was also some clothes on sale that I did have a look at but didn't fancy anything.
The store look clean and also had cleaners by the fruit and veg hoovering the mats. As walking around the store the was staff refilling the shelfs when stock was low. I made my way over to where the yoghurts where I was looking for fat free yoghurt but couldn't see any there was a lady called Caroline restocking yogurts I asked her if they had any and then she got me one the were all the way at the back on the bottom so couldn't see them.
I then made my way over to the bread section. The bread I wanted was on offer 2 for £1 but there was only one there I asked a lady called sarah if they had anymore and she went out the back to get me one. She asked if there was anything elc she could get. But that all I needed.
I made my way to the till there was only one person in front if me I waited for about 2 minutes. Then I was served by a lady called Wendy she asked me if I needed a bag but I had my own my friend was behind me in the que and the kids were with her Wendy was talking to them as they was getting a bit restless. Wendy didn't really speak to me apart from when it came to pay. I payed with my vouchers then left the store put my shopping in the car. Then the lovely Gent called Arthur collected my trolly from me as he was passing we had a little conversation and he was talking to the children he is always smiling singing or whistling no matter what the weather is like I think he's the happiest person I've seen in ASDA and a pleasure to talk to.
I'd like to thank UK Mystery Shopper again for giving me the opportunity to be a secret shopper at ASDA.
I visited the Cambridge Curry's PC World store on Friday 2nd March 2018 at around 6pm. The outside of the store was clean with no litter in sight. Bins were located around the edge of the store and were empty. A bike rack was located to the left of the store and there was plenty of car park spaces as well as around 10 bays for disabled parking. There is a separate entrance and exit to ease the flow of customers.
When walking into the store there were offers of TVs neatly displayed by the entrance and it was very clean and spacious. The inside was bright, and all the displays were modern and sleek. From the entrance you can clearly read all the signs for the different sections of the store and everything was in the correct section. Most of the displays were interactive and with a press of a button you could see how certain items worked in a certain scenario.
As I entered the store they were three staff members loitering by the entrance, but no greeting was given when I walked into the store. I went to the smart home section which is the first set of displays as you walk in. No staff member was visible in this area but the same three staff members from the entrance were in the Apple section and it seemed as if they were just messing around with Siri and not actually working. I was interested in the Amazon Echo plus device and there was information on the stand for it and other devices that can be used with it such as Phillips Hue light bulbs, which I was also interested in. I walked around the same section for around 15 minutes and still none had come over to ask if I needed help with anything, which was disappointing.
After finally deciding on what I wanted, I had to walk over to the Apple section, where there were three staff members, which seemed unnecessary at the time as the store wasn’t busy. I asked an older gentleman if I could buy the Amazon Echo device and he then turned to another staff member and shrugged me off onto him. There was no communication from the older man to me as to say, "that’s not my area but here is my colleague that can help you", which I felt was extremely rude. Now having a younger man help me, I still wasn’t greeted by anyone and it was straight to business without him asking if I needed anything else. He simply asked which colour I wanted and then said, "is that all?". I asked if there were any Philips hue bulbs in and he checked the system and simply said "no". I would have preferred some guidance as to when they would have some available or even if another store had some. Feeling as if this man just wanted me to get out of his hair, I proceeded with payment which was quick and easy with no one in front of me. However, no bag was offered, and the device was quite awkward to carry as I had many bags already on me. As soon as the payment was complete, there was a quick goodbye from the man and that was it.
The quality of the item is outstanding and was very much worth the money. I will be buying more of the smart home devices as and when I can. The interactive displays were very helpful and provided me with lots of information which was useful and there wasn’t any staff in the same section as me. The shop is very smart and well-presented, but the staff let my experience down quite a lot. For this visit to their store, I rate my experience 3 out of 5.
My name is Abbie and I was very lucky to be chosen to do a mystery shop for Tesco. I chose to go to the Tesco extra store in Great Yarmouth which is the closest extra store to me in Lowestoft. I entered the store at approximately 19:30 on the 22nd of August 2016.
My first impression of the store and the car park was that it was tidy enough there was some litter and mess on the pavement but all the trolleys were neatly together either by the store front ready to use or in the trolley parks. As far as I could see there weren’t any lying around. I entered the store and firstly headed upstairs to the clothing department. I had already looked at swim wear on the Tesco website and I was after a two piece swim suit, a tankini. My first impression of the swim wear was that it was very messy and very unorganized. From what I could see it was all on sale but this was not clear. The items were not organized and the tops and bottoms were all over the place. They were clearly sold separately but I can honestly say I had no idea which top went with what bottom it was like a jumble sale. I found something that I didn’t really like but I thought I would try it on to see what it looked like on.
The clothing area was completely deserted but I found one staff member on the till who said I could go straight through and try on the swim suit. I tried it but I did not like it. There were no rails to put it back on so I took it back myself. After having another look I gave up on my search for a swimsuit.
Also upstairs were the books, DVD's and games. This is where I went next. Looking around the DVD’s and games the first thing I noticed were the empty spaces. There was a lot. I walked up and down the aisles of DVD’s and CD'S but could see nothing that took my fancy. There was a lot of stock of latest releases. But the rest of the DVD’s were very unorganized with children’s films next to TV box sets. For a Tesco extra I was quite disappointed by the selection of DVD’s and games. I then went to look at the books. I am quite fond of Jaqueline Wilson books so I picked up the latest book by her. After I explored all that the upstairs had to offer I went downstairs.
I was glad to do so as there was very loud music playing and I did not like this. It was very loud with a loud bass and I could not hear myself think. I think that music is fine to have on but when on the first floor the music is much louder than when on the ground floor. On reaching the ground floor I picked a few aisles at random. My first look was the toy aisle. This was poorly stocked and there were a lot of empty shelves. The stock was also in a poor order with different brands mixed together. On the end of the aisle was another selection of dolls. I looked at these and noticed that the stock did not match the price labels. One such example was that a Barbie car was labelled up as the pup pool and was therefore marked up at £15 less than what it was. Other price labels were also in a muddle on the end of this particular aisle. Another misleading label was one stating a product was out of stock. You could not see which product the sticker was relating to as this shelf was well stocked. I then headed down the neighbouring aisle. This had technology accessories. I wanted a new iPad case so I had a good look at them. I was very shocked to find the first one I picked up was damaged. Found this disgraceful that this was still available for sale and had not been marked down. After looking carefully I found a case that took my fancy. This was on sale. In this case the offer was very clear and I could tell how much the product was, what it is now and how much it was reduced by.
My next stop was the stationary aisle. I bought some pens, highlighters, post it notes and a new folder. I required these items for work so I was very pleased to find a wide stock of these items with fantastic savings on them. I was very impressed by this aisle as it was well stocked and it was very tidy. Each brand was together and neatly priced. So this was the highlight of my shop. I then looked at cosmetics. I found some very nice nail varnish. It said that all of the colour show nail varnish was 2 for £4. I thought this was a very good deal so I decided to by 4 bottles of nail varnish. However although I thought the offer was clear it turned out not to be as I would find out when I checked out more about this later I finished up my shop in the home section of the store. I bought some lovely items for the bathroom. Including a new set of towels and a bath mat. This section was also very tidy. In this aisle I noticed a little clock that said it was a striking alarm clock. It had a picture of big ben on it so I wondered if that meant it sounded like big ben when the alarm went off. I decided to find a staff member to ask. It took a long time to locate a staff member. When I did although she was very friendly she could not help me. She stated that she did not know and would not to be able to find out as she would need batteries to test the clock and that she did not have any. All she could suggest was that I bought the clock and if I did not work as expected I could bring it back. I did not want to mess around like that so I thanked her for her help but put the clock back. I was keeping a running total of what I had spent and as I was down to the last £5.00 I decided to by a few treat items.
I found some muffins in the bakery and then went to buy some sharing bags of crisps and chocolate. I was not impressed to find the food section was practically empty. All though I did expect this at 20:30 at night it is a 24 hour store so I did expect to see more stock than I did. I also did not like the layout of the confectionary. There was little choice and what I did see had not been unpacked very well from the boxes. After filling my trolley I decided to go and pay. There was plenty of check out tills open and the lady who served me was very nice and chatty. She was quite young but very smiley. From her badge I saw her name was Natalie. Natalie was very efficient in checking out our items. She offered bags but I had brought my own. She did not offer any help with packing but as I was with my mum and dad I did not really need any help. The last item she scanned through was the nail varnish. Two of the bottles went through fine with the offer that was displayed. The other 2 came up at £4.00 each and apparently was not on the offer. I asked if she could enquire into this as it never said this on the shelf. She called for her supervisor and as we were waiting we chatted about general things. When the supervisor came back she said that although the other 2 were not on the offer they would honour the price as it was a misleading offer. It was then when we had the most problems. If the offer was correct then the total bill was £101.75 however the supervisor insisted that it was £105.75. Never the less we argued our case. Unfortunately the supervisor got a little bit frustrated with us and snapped that she would take all the nail varnish off and re scan. It did turn out that we were right however she did not apologise. She left Natalie to finish the transaction who took the gift card and I paid the remaining £1.75.
I left the store at approximately 21:00 I took the trolley back to the car. It was quite dark at this point but there was light in the car park. However as we were lading the shopping suddenly all the light s went off this was quite daunting as it was very dark then. Just as we finished loading the shopping all the lights turned back on. This was good. Overall I would give the store 3* out of 5. I personally feel that the lack of staff on the sales floor and the stock management really let the store down. The improvements they need to make is to have more staff organizing the stock, they should have clearer price tags and most importantly they should not have damaged stock on the shelves. Never the less I was very happy with the girl on the check out and very happy with the items I have purchased. I would lastly like to thank UK mystery shoppers again for allowing me to do this and I hope I can do it again in the future.