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I visited Dobbies Garden Centre in Ponteland Newcastle Upon Tyne on Monday 11th June at 10:15 am. On walking from the car park to the main entrance I saw one piece of litter. At the entrance was a clearly displayed special offers board and also a display of compost again on offer. I visited all departments in store. All areas were well stocked the only gap on one shelf was barbecue briquettes. There were several members of staff all who were busy. Activities that they were engaged in were as follows: changing displays, re stocking plants and two were engaged in customer care advising re plants. I asked a male member of staff if the store stocked 6x fertiliser – he advised me, no, the store had stopped supplying it approximately a year ago due to lack of sales. He further told me where I could purchase it from alternatively. He was knowledgeable and helpful.
I then asked another member of staff if they stocked Sweet Williams and he informed me they had sold out last week. He liaised with a supervisor who stated an order had been placed but they did not have a delivery date and there was a degree of uncertainty as to whether there would be a delivery. Repair work was being carried out on paving stones in the Perenial Plant section. The area was fully sealed off with red hazard tape so in my opinion there were no health and safety issues. Another area was under renovation due to the installation of an Edinburgh Woollen Mill shop. The area was totally boarded up and full access past this area was available.
The store had a good selection of Fathers Day cards and next to the cards was a watch display with a large quantity of male watches which I thought was a good selling ploy and was very tempting. The store is well laid out and all areas are easily accessed and signed.
I visited the café and had a coffee. Due to the recent changes in the loyalty card where only small or medium drinks are given free the lady in front of me was confused and had a large coffee. The young man on the till was lovely. He explained, in full, the change in system, apologised that she was unaware of the change, highlighted everything on her bill and made her laugh. The lady who served my coffee was efficient and chatted to me whilst she prepared my drink.
I was happy with the quality of the goods I purchased. I made a special offer purchase relating to the compost. There were 8 people in the queue for coffee and 3 in the queue for the till. The lady who served me was efficient and I waited only a few minutes before being served. She did not converse initially so I started a conversation and she was chatty in her response. Help with packing was not mentioned. The store was very clean and staff wiped the spills up in the coffee area as they occurred. The plants appeared well watered. I would rate my experience as a 4.
Firstly can I say a massive thank you to Uk mysteryshopper for selecting me to mystery shop at Matalan. I received my vouchers for the mystery shop at Matalan and a couple of days later I went to Matalan at Smethwick to get some new clothes and uniform for my children. When I got there the outside was very tidy and there was plenty of sale signs up indicating a massive sale.
When I walked inside it was very tidy and there was plenty of room to move around as the store is very large on two floors. They had rails of sale items on offer and there was plenty of people looking at the items as there was plenty of signs that they had a huge sale on. I asked someone if they could help me find a size I needed in school shirts and the lady helped me straight away being very polite and talking to me while she helped me look for the size I needed in which she found them straight away. I had a real good look round as there is plenty of space to move even when there is loads of shoppers in there. I had the items I wanted in my basket in which I took them to the checkout and even though there was quite a huge line they did get more staff to go on the checkout tills.
I waited for around 5 minutes in the queue until it was my turn then I went to the till in which a young lady took my basket of clothes off me and started to scan them. The young lady was very polite and we had a very nice talk about Christmas coming up and whether we had got everything we needed. When it was time to pay I got my Matalan card out and then the young lady told me my shopping had come to £54.60 in which I put the £4.60 towards the payment. Overall it was a very nice experience and I really enjoyed it.
Thank you so much UkMystery shopper this was my first time and I loved it
Hi, my name is Elaine and I was recently lucky enough to be selected to be Debenhams mystery shopper. I received my £100 Debenhams gift card and I visited the Debenhams store in St John's square, Bury Lancs with my daughter.
As we approached the store it was very clean and on the inside was also very clean and tidy. The layout of the store is very good, with designer bags, perfume's, aftershaves and beauty products on the ground floor as is the menswear, on the first floor is ladieswear which have quite a few designer outlets and the cafe/restaurant and on the second floor is the homeware, children's wear, click & collect and toilet facilities, all are easy accessable with escalators or lifts situated at the rear of the store.
All labels were clearly visible, I approached a member of staff and asked where a particular item was, I knew they had not got the item I asked for, the staff member stopped what she was doing to assist me and checked up to see if it was available in another store and she very politely told me it was no longer available (which I knew) but she was very pleasant and helpful. When I approached the checkout I found there was no queues and I got served straight away, I was asked if I needed a bag for my items and that was about all, she didn't really interact although there was a slight mark on one of the items and she did give me an extra 10% off so not too bad. I paid using the gift card and haven't quite spent it all.
My overall experience I have to say I really enjoyed it and I would rate my visit as a big fat 5. So thank you ever so much for choosing me to be Debenhams mystery shopper.