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I visited the Lakeland Plastic store in Liverpool One, Liverpool on Monday 5th September and entered the store at 13.12. From the outside of the store, the window display looked welcoming. The entrance to the store it was generally clean and tidy, although there were a couple of cigarette ends by the windows on the floor.
On entering the store, I was welcome by a well presented lady who was very cheerful and appeared to welcoming all visitors to the store. The store on first glance looked clean and tidy as well as being well laid out and the lighting good. At the centre of the shop was a staircase, leading to the upper level, with the ground floor tills being to the rear. There was sufficient room in and around each of the displays for easy access and appeared to be sufficient space for someone with limited mobility or with a pram or wheelchair. Special offers were displayed well both on the shelving systems as well as on the individual racks, clearly showing the sale/reduced price and individual price before reduction. I was looking for a particular type of oven glove and asked the assistance if they had any. She confirmed they did sell them and confirmed there were two types of this make. She then advised me where I could locate this item and was very specific in the route I should take to locate the item, which was on the upper floor, at the front of the store by the window display. I followed her instructions and there were where I had been directed to.
Whilst I was looking around the area near to the tills, an assistant asked if she could assist by placing my items by the tills to save be dropping them. Once I was ready to pay I made my way to the till. There were no customers waiting or being served at the till and no assistant behind the till at that time. However she was there within seconds, having been clearly tidying shelves within the till area and keeping a close eye on the tills and for any customer wishing to make a purchase. The items I purchased were of good quality and appear to have been made for daily use and would last some time. All were well presented, clean and no markings on them or the packaging. The till operator was very friendly and well presented. She commented on my purchases by telling me that the baking trays were very good and would last a long time. She was friendly and tried to engage in conversation with me.
My overall impression of the store was that it was clean and well laid out with very friendly and welcoming staff. I felt that if I could not find anything, the staff would be only too happy to assist in finding the item and offering their knowledge on an item if needed. I would rate my experience as a 5 for this store and would certainly visit the store again, as well as recommending it to friends and family.
Last night me and my partner decided we would have a takeaway and for a change we opted for Dominos pizza so I had a walk down to our local store in Queensferry in North Wales. Upon entering the store I noticed there was a lack of a large menu like other takeaways and instead they had opted for a menu stuck to the counter by the one and only till but that wasn’t the worse point about the store that was the size of the customer area. To say it was small would be an understatement. It reminded me of taxi cab offices. Barely enough size for 8 people and with only the one menu to look at it would of been very slow service if it was busy. On the plus size it was nice to see the kitchen area behind the counter with the trays of pizza dough stacked ready for use and it did look as clean as it could be during service hours as did the customer area with a few bits of information and facts on the wall about pizza and toppings.
When I was served the young lady behind the counter was very pleasant and well presented. She took my order well and informed me it would be about an hour for delivery. I opted for delivery because I don’t drive and by the time I got home it would of been cold and besides an hour for delivery is usual around our area for other takeaways. I was impressed however when our food arrived after 45 minutes. By car it was only a short drive so we were looking forward to some nice hot pizza but felt a little let down when it was only warm but hot enough to not complain.
On first inspection our order looked good. Pizza was nicely cooked and everything looked nice apart from the meatballs but I will get to them later on My pizza was the Ranch BBQ which was advertised as BBQ sauce, chicken breast strips, pepperoni, ground beef and bacon on a classic crust base. What can I say about it apart from it was a nice pizza not a great pizza but nice. The toppings weren’t overloaded like some pizzas I have eaten but maybe they could of put some more on bearing in mind the are not cheap pizzas. Also there wasn’t a decent amount of sauce in my view which left a lot of crust but they do supply a dip for the crust unfortunately you don’t get a choice and if you don’t like garlic and herb then you are out of luck. The good points about it though was it tasted good and was well cooked. The base had the perfect chew and I could pick up the different flavours of the toppings.
My partner had the ham and pineapple which was advertised as you would expect. As was the case with my pizza the toppings were very poor for the price but yet again tasted good but got more tomato flavour than the actual toppings. The ham flavour did tend to get lost amongst the tomato and then now and again you had a hit of sweetness from the pineapple but overall we felt let down yet again over the amount of toppings for the price advertised Another dish we ordered were Cheesy wedges with bacon and to look at them I thought I was in for a treat but how wrong was I. All they were was wedges you could buy from any frozen food store pile on some foil with cheese on the top then put through the oven and sprinkled with a few pieces of bacon. What we ended up with was a clump of wedges stuck together coated in melted cheese with bacon. My advice to them would be scatter the wedges about a bit more then they would be on to a winner.
We ordered the chix and mix box which was advertised as 4 chicken strippers, 4 chicken kickers and 4 chicken wings with garlic and herb dip and a BBQ dip. This I have to say was one of the highlights of the meal. You got what was advertised. The chicken strippers were tender strips of chicken in breadcrumbs and nicely cooked. The kickers were tender and coated in a really tasty mildly spiced crumb and cooked to perfection and when dipped into the BBQ sauce were absolute heaven and I cant rave enough about them. The wings were what you would expect. Tender meat and lightly spiced and very tasty. The garlic pizza bread was a let down. The picture on the website looked really good and although you expect it to look a bit different what we got was a million miles away from the picture. It looked like a ball of dough just light pressed with a dollop of tomato on and the faintest hint of garlic humanly possible then topped with cheese. Pizza bread yes but certainly not garlic pizza bread. Now onto these meatballs I mentioned earlier. They are advertised as 15 mini pork meatballs topped with signature dominos tomato sauce and freshly melted 100% mozzarella cheese. Upon opening the box I saw something which looked like it had been turned out of a tin then covered in cheese and reheated. The meatballs were uniformly lined up and brushed with sauce then melted cheese on top. I cant say they looked amazing and was dubious to taste them but I am so glad I did. What I popped into my mouth was a tiny spiced ball of magic with a background taste of tomato to compliment the salty cheese topping. The only fault left to comment was that they only came as 15 as I could of eaten a plate full. Definitely in my top 3 things I have had from dominoes.
Also ordered a tub of ice cream which came still frozen and was exactly what it was. Magnun white choc tub and as an ice cream lover it is one of my favorites. Now onto the cookies. Wow what amazing cookies. I was expecting 4 cookies in a bag like you get from anywhere and how wrong was I. These 4 small cookie although quite pricey were worth every penny. They had been freshly cooked and came on the paper they had been cooked on which resulted in the most amazingly warm and soft choc chip cookie with the added bonus of a crispy base I have never encountered in a cookie before and something I will forever long for. If I was given one final meal it would have to include these. Dominos I salute you in creating chocolate cookie heaven. To conclude this review I must state that even though this seems negative I do recommend Dominos but I do find them expensive for what you get. Yes top marks for the quality but very low for the price. If they would lower prices a bit and maybe increased the amount of toppings some more then I would eat here as my regular pizza place but for now they will remain a special occasion pizza place for me.
Thank you for choosing me to be the Primark mystery shopper, I was announced as the winner of this prize on the 1st December and on the 5th December I received the signed delivery gift voucher for £100.
That afternoon I visited the Northumberland Street store based in Newcastle at approx 1pm, due to large winds that day the outside and part of the inside was a bit messy with bits of leaves, paper and other debris strewn in from the street but at the time there was an in-store cleaner sweeping as much up as he could with his dustpan and brush, along with 1 of the 2 security guards that were on both sides of the entrance doors.
The layout of the shop is very well spread out over 4 huge floors, with plenty room in between stands for buggies and wheelchairs to pass through safely, along with the pull handle baskets.
As you first enter the store Primark had many Christmas jumpers for sale, some with red label reduced signs hanging above the actual items and well enough placed for it to catch your eyes, some of these jumpers had labels and signs nearby them to pinpoint which ones were for Text Santa and had part of the price to be donated to the charity.
I had to ask a member of staff where the homeware range was, specifically a Youtube bloggers range as I didn't have a clue what she sold, only that my teenage daughter had asked for items in her new range, so a member of staff actually took me over to the stand of products and apologised that there wasn't much left in stock due to high demand, the stock consisted of an end of a stand where there should of been various stationary products but most were sold out and they were unsure when they would get more in, so I bought one of each item, 4 in total, that was left and proceeded to the tills.
As I approached the tills I noticed that all till staff were serving and that there was a big queue with 9 people ahead of me but due to the speed of SOME staff members I waited in line to be served less than 5 minutes. I was however served by possibly the most boring, unfriendly, and slowest member of staff who seemed to have 2 speeds...slow and stop, she never engaged in any form of hi, do you need more than 1 bag, did you find everything you were looking for etc. I did end up needing 2 bags and had to ask her for a 2nd one at which point she sighed at that, only after scanning my items and hoying them into the bag without folding things that needed to be. She tallied up my bill and I had to ask how much it was as she never said that's X amount please and in a bored voice she said it's X price, no please or anything involved. She printed the receipt, put it in my bag...I then took it out the bag as I like mine in my purse and shoved the bag towards me.
As I was leaving the floor I noticed a member of management and has a discreet word with him about staff member "E" and her treatment towards me and he apologised and said he would deal with it, whether he did or not I don't know but he did seem genuinely annoyed at such bad service by a member of his staff towards a customer.
My experience on the day was originally going to be a 4 as I had a helpful member of staff take me to what I was looking for but due to the rudeness on a till staff I went down to a 3, but I will still shop in Primark as and when needed.