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Firstly, I would like to say a huge thank you to UK Mystery Shopper for choosing me to be a mystery shopper for Boots. The day after I was given this opportunity my gift card arrived and then the following day my letter arrived stating what the task involved.
I chose the Boots store in Buchanan Galleries Shopping Centre in Glasgow. The store is spread over two floors and I assessed both entrances on each level to the store for cleanliness. Outside the store was spotlessly clean with no sign of litter. The high standard of cleanliness continued inside the store and the floor was gleaming.
When I first entered the store I was unsure what I was going to buy with the giftcard and decided to have a look around the store. I started looking on the top floor of the store and I could easily find my way around. The store was well signposted into separate areas for different needs. Some of the areas marked out on this level were pharmacy, opticians and photography. However, there was also many gifts and offers laid out to view. As it is coming up to mothers day they had displays of gifts for this occasion.
At the end of most aisles they had lots of offers, for example, half price fragrance gift sets and also three for two on items such as yankee candles. All offers were clearly marked under the items on the shelves but there was also posters around the store stating what kind of items were on offer.
The shelves were well stocked and I enjoyed looking around this level of the store as there was a variety of items to look at however, I wanted to see what was on the bottom level before I decided on what to buy. There was a stairway leading to the bottom level inside the store. At the top of the stairs it was signposted as to what areas were included downstairs, for example, beauty and fragrances.
The store continued to have many offers on show downstairs and the shelves were all well stocked. As I was perusing the beauty aisle I noticed there was many offers to consider. One of the offers I noticed displayed on a poster next to a makeup counter was for Lancôme and it stated if you bought two items you would get a gift bag up to value of £101. I thought this was a fantastic offer and I started to look at the Lancôme makeup. As I have not really used Lancôme makeup before I asked one of the members of staff if she could match my complexion with a foundation. She offered me a seat and said that she would try a foundation on me. She tried a little foundation on my cheek of two separate colours and asked what I thought.
I thought one was a perfect match and she asked if I would like her to put all this colour on my face to see what I thought. She was fantastic and not only did she put foundation on she cleansed my face with a Lancôme skin cleanser, put on a serum and a moisturiser on my face before even starting on the foundation. She made conversation throughout and answered any questions I had regarding my skin type, complexion or how best to apply the makeup. She was also very helpful in giving me advice. Once the foundation was on she asked if I would like her to apply blusher, mascara, eye pencil and even offered me a lip stick or lip gloss to top off my look. She gave me a full makeover.
I was very impressed with the makeover and the products used that I decided I would like to buy the foundation, moisturising cream and mascara that she used. As I was buying three products from her I was giving the giftbag of Lancôme goodies worth £101 and she upgraded one of the facial cleansers in the giftbag to one that would do my skin type better. She also gave me three free samples of the serum she used which was not included in the gift bag.
I was very impressed with the service I received. I asked if she could show me where I would find the cottonwool pads in order that I could purchase a pack. She took me to a different area of the store and to exactly where the item was. I could see from the shelves that if I bought the larger cottonwool pads I would get a second pack for half price which I thought was a good offer and decided to buy the two packs.
She then took me to the till with the rest of my items. There was nobody in front of me and I therefore did not have to queue. As she was putting my items through the till she continued to ask what my plans were for the rest of the day. Before I paid for my items she asked if I had a Boots card which I did not. She therefore asked if I would like one as I would get over £3 to spend in store from my purchase. I said that would be great and she helped me fill out the relevant form to receive one. She gave me a temporary card with my points on it to have until my card arrives in the post. She packaged all my items into a pretty Lancôme bag tied with a ribbon and as I left the store said to enjoy the rest of my day.
I was very impressed with the service I received from this staff member and the layout of the store. I would definitely visit this store again and would have no issues in going back to this store for any other beauty needs. Since getting home I have tried out the free samples in my giftbag and my skin feels very soft. I am also very happy with my purchases. I would rate this store 5 out of 5 as I had an excellent visit to the Boots, Buchanan Galleries, Glasgow store.
On 14th February I visited Jo Malone in High Cross Shopping Centre, Leicester. The shop was noticeable straight away as I walked through the shopping centre, with its noticeable glass front, black sign with white writing above the door and beautifully designed, simplistic window displays. As I approached the store I noticed that multiple women’s eyes were being drawn into the store by its elegant finish as they walked by.
On entry to the store the scent of a mixture of different perfumes hit me and every surface looked shiny and new. The store was extremely clean and tidy both inside and out. There wasn’t a single a speck of dust or glass smear to be seen and as I visited the store near closing time there was a shop assistant busy polishing the hand and arm massage bar to the point where you could see your face in it. All the shelves lining the store were fully stocked but not too busy, with everything being easy to find.
The scent bar was again well stocked, with every scent having at least 4 stations so that customers wouldn’t have to queue for too long during busy periods. There were plenty of scent cards available, all scent toppers were lined up with not one out of line, and all scent bottles were facing forward (a complete bug bear of mine when they are facing the wrong way). The store was well layout with the wall lined shelves being laid out in a logical order moving from citrus scents in one section through to floral scents in another and so on, with home fragrances at the back of the store. The scent bar was in the middle of the store and easily accessible from all directions, with the treatment bar to the righthand side as you walked in. although the store only had a handful of customers in it at the time I visited it didn’t feel too empty but felt large enough that it wouldn’t be crowded during busy periods.
I spent no more than 5 minutes looking around the store and try scents before a very warm and friendly assistant approached me to see if I wanted any help. Normally my go to scent is Earl Grey and Cucumber and explained that I was looking for something different. She asked me several questions such as whether I wear the scent every day, how string I like a scent to be, whether I like a sweet scent and where my favourite place in Britain is. At first I found this question odd but answered that I adore the North Norfolk coastline. From this she recommended this I tried Wood Sage and Sea Salt. On first smell the scent didn’t hit me straight away so she offered me a sample and advised that I went outside of the shopping centre to try it as the other scents in the store could affect how I was smelling it.
I followed her advice and as soon as sprayed the scent outside the shopping centre it immediately reminded me of Norfolk. I went straight back to the store where the assistant was waiting for me and very happily told her that she had hit the nail on the head. At this point she advised that I could layer my new favourite scent with my old favourite so I decided to take a small bottle of each. Whilst beautifully packaging my products she chatted away to my quite happily asking what plans I had for the rest of Valentines and when I answered that I was going home to read my book she asked all about what I was reading. After finishing the packaging of my products, she also included a few samples of other citrus based scents which she thought I might like and a complimentary invite for a hand and arm massage for myself and a friend.
I came out of the store with a massive smile on my face and feeling extremely happy with life; even the masses of loved up couples surrounding me as I walked through the shopping centre on my own back to my book didn’t dampen my spirits! The customer service I received was above and beyond, completely making my day. I genuinely think it is the best customer service I have received in years, even other Jo Malone stores which I have visited in the past haven’t compared. I would rate my experience a 5 out of 5 and will be visiting again shortly.
I visited the Royal York hotel, on Saturday the 6th of May the name of the spa that I visited was the 5 senses Spa based in the hotel. The spa is a traditional Thai SPA. When you walk into the reception this is very traditional Thai and the smell of Lemongrass in the burner creates a wonderful smell. The receptionist was very friendly and welcoming. The receptionist asked me to complete a registration form, and then she asked me to put my coat in the cupboard and hang it up, this also included a locker to place my handbag with a key to take with me to the treatment room. The therapist Vicky was very welcoming and I found her to be very knowable about the treatments she was performing. I will definitely visit again. The reception was exceptionally clean, the spa layout consisted of several treatment rooms and was very welcoming. The reception area had a large bookcase that sold several different items which consisted of Facial Products, Massage Oils, Scrubs, Nail Polishes, it was s just a small selection of goods I purchased a bottle of Lemongrass oil as I loved the smell I am now using this in my burner at home, the smell is wonderful I love it. I was the only person there another gentleman came into the reception and booked a treatment.
I asked my therapist if the spa gets busy and she said exceptionally busy with guests, the spa also has a sauna, steam room and outside pool area, which guests can use when purchasing a treatment, they can use the spa facilities pool etc. for an extra £12 The treatment starts with a traditional Thai back and leg firm massage which is very relaxing. • The treatments I opted to have were the Lime & Lemongrass body scrub, this is a 45-minute treatment where my therapist Vicky scrubbed the whole of my body with a Lime and lemongrass essential oils scrub, the scrub is mixed with sea salt and applied firstly to the back of the body starting with the lower legs. Then its removed with hot towels, once it’s all removed, Vicky applied a moisturising cream to my body and massaged in, this made the skin feel replenished, and not dry at all. • The 2nd treatment that I undertook was the Hopi Ear Candling which is also a 45 Minute Treatment. This Treatment was traditionally used by shaman healers and is used to cleanse and harmonise the energy fields this is to remove negative energies, Vicky then applied a sinus massage to my head to drain the sinuses, this is exceptionally good for people with problems with sinuses and their eyes.
A candle is then inserted gently into the ear this is to enhance and clear the sinuses, the therapist said that the ear canal may get hot and you could hear a crackling noise this is the wax in the eardrum softening. I felt my ear get hot but there was no crackling noise that I experienced. The rising air is said to give the eardrum a massage and aids ear pressure in the ear. I did not get any benefit from this procedure it just made my sinuses feel very congested as if I had a bad cold, I had to blow my nose several times to try and ease it it’s been 3 days now and I still feel congested, so unsure when it will clear. I rate my experience as a 5 as it was excellent the treatments were so relaxing a wonderful experience which I thoroughly enjoyed Thank You.