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I was chosen by UK mystery shopper to be there mystery shopper for the online retailer boohoo.com. I was given £100 gift voucher to spend. The site was very easy to navigate with all the categories clearly stated. Filters to personalise your searchers were clearly laid out and easy to use which made looking for specific items even easier. I was able to find the clothes that I was looking for very easily and never once had trouble trying to navigate the site or find anything.
There were offers displayed at the top of the screen on the homepage clearly advertising offers, such as next day delivery being offered for a £1 and the code needed to use this. They also had a countdown clock next to this to display how long the offer was available for which I thought was a very good feature. Once I had found the clothes that I wanted, adding these to the online basket was very simple. I would simply click on the correct size button then click add to basket. Everytime you add an item to your basket it gives you the option to either carry on shopping or go forward to the online checkout. Once you click on the checkout button your offered 3 options before you can continue. You can either log in if you already have an account with boohoo. Check out as a guest which is a faster checkout route or you can register to become an official boohoo user. I registered which was a very quick and simple option. Where I just had to input my name, date of birth, username and create a password. You input address details later on in the checkout.
Once registered it was simply a case of inputting my address details and clicking on which option I would like to use to pay. This could have been via bank card, credit card, PayPal or gift voucher. Once I inputted the code for the voucher the £100 was deducted from the final bill and I was then asked which delivery option I would like. They had numerous options from standard delivery to next day, to special selected date deliveries and weekend deliveries. I chose the special offer next day delivery but because I had used a gift voucher I wouldn't allow me to access this offer so I had to pay full price which was £4.99.
As paid for the items were delivered the next day. They came well packaged and everything inside was individually wrapped which I was happy about. The clothes were nice and the material used to make them seemed good quality. My only issue seemed to be a sizing issue. Everything I bought was the same size yet certain items were too big and some were too small. Due to this I have had to return most of my items. Fortunately there returns policy is very very simple and easy to do and all returns are free. Inside your delivery pack you will receive your receipt which at the bottom includes a free post sticker to put on the front of your package so you can send it back. There are 3 options for you to return your items, you can either send them via your local Royal Mail office, you an use a Hermes local office if you have one near you or you can even send back via a collect plus station.
What really impressed me about boohoo was the ease of use with the site. It was quick, efficient and everything was easy to find. I would rate my experience with boohoo 4 out of 5 stars. I am impressed with there website and I am impressed with there returns options. Unfortunately the sizing issues with the clothes let it down for 5 stars. Thankyou very much uk mystery shopper for allowing me to become one of your shoppers.
I use Pretty Little Thing regularly and I've never had an issue with using the website, it's pretty straightforward and easy to use which is a bonus. I ordered 8 things, a christmas jumper for christmas jumper day for my shift at work. a grey jumper, a black cord skirt, a black oversized blouse polo top, a khaki button detail top and 3 polo neck tshirts to go with the skirt i had ordered. The christmas jumper is perfect for the occasion brought for it has a bit of glitter and says 'my xmas jumper' the sizes it comes in was difficult to judge what size I would be as it come in S/M, but on the website there is a size guide on which size would best suit you, which was really useful.
The grey jumper is very good quality, very soft and perfect for relaxing in. The cord skirt fits lovely and is made of good quality and I can't wait to wear in christmas day. The black oversized polo top is good quality and you could dress it up or down to suit different occasions. Unfortunately the polo tops that I ordered are not very good quality at all, they look like very stretchy cheap material. The sizes of these have also come up really small I am usually a size 8 with no problems at all but these tops were really tight and uncomfortable once I tried them, in which I struggled to get them on and off, so I am going to have to send them back as they dont fit and hopefully I can reorder some different ones of better quality.
The khaki button detail top also came and wasn't very good quality, this also came up extremely small and was more like a crop top than a full length top once tried on. The website was very easy to navigate around, being able to select different filters if your looking for a specific size, style or colour you can just add them into the filters section and it will sort it for you, so you don't have to scroll through pages looking at things you don't want. The website also offered lots of promotions through a banner style at the top of your screen which flashes so it catches your attention. The day I ordered they were promoting 20% off everything including sale! which meant you could grab some right bargains on the lead up to christmas! They also have a search bar at the top which you can enter key words when looking for something specific, for example I knew I wanted a christmas jumper for work, so I entered the word 'christmas' in the search bar and it came up with all christmas related items including jumpers,tops, pjs and little christmas gifts. This was really handy as it stopped me from trawling through thousands of items letting me just look at what I wanted to.
I used the websites next day delivery choice which is handy for last minute purchases you need in quick time if you don't have time to go to the shops. Pretty Little Thing use a delivery service called hermes which are also really good as on the day of your delivery they will email you with a time slot which allows you then to carry on to go about your day as you please as you know you only need to be at home for a set amount of time or for me as I get things delivered to my moms as I was at work she didn't need to stay in all day for me either. All in all was a good shopping experience with Pretty Little Thing. Unfortunately I will have to send a couple items back due to sizing issues but I will definatley be ordering again from the website as I love the clothes I have brought and if it wasnt for the sizing of those couple of items I would be keeping it all. 4/5 rating from me.
Hi my name is Egle Korgekivi, and I was lucky to be chosen as a mystery shopper and to receive £50 to spend in SUPERDRUG . I visited Superdrug in Manchester, in Arndale Centre at around 3pm on 28th of August 2016 which was Bank Holiday Sunday.
Arriving at the store it was nice and clean, very bright and inviting. Windows were all clean and there were posters with different offers presented on windows. When I went in, then there were plenty of baskets next to the entrance, which were all clean as well. It was very easy to navigate around the shop, I could find everything what I was looking for with no trouble. At the back of the shop there was Superdrug’s “BEAUTY STUDIO” which offers eyebrow threading service, I think that is a great idea to offer these services in Superdrug.
There were not many gaps on the shelves, just the eyelash section had quite a lot of empty gaps. When everything in store was very clean and tidy there was one disappointing area, and that was dry shampoo section, there were a lot of bottles without their lids and few even without spray nozzles. They had many offers on in the store, such as you could “buy 3 items from one brand and pay for 2”, then “buy 1 item and get second item half price”, and offer “better than half price”etc. Even though they had a lot of great offers going on it was still easy to understand what was on offer, as the special offers were all clear to read with prices and information clearly displayed.
I was in store for around 15 minutes and no staff had approached me to see if I needed any help. After I had found most of the things I was looking for I decided to seek help from one of the staff members, to help me choose a makeup remover which I could use on my face and eyes. I found a member of staff restocking the shelves, I approached her and asked about my makeup remover. Member of staff was very polite and helpful, It looked like she was really knowledgeable about the products. She recommended Garnier’s Micellar Cleansing Water, this product was also on offer at that moment. I thanked the lady for her help and took one bottle of the makeup remover what she had recommended. I now had everything I was looking for so I joined the queue to pay for my purchase.
There were 4 people in a queue before me and there were 2 till operators working at that moment. Queue went really quickly, I was in a queue for 2 minutes and then it was already my time to get served. The lady working behind the till was very friendly and smiley. She asked me if I needed a carrier bag, when I replied “yes” she then packed everything in my bag for me, which I think was a really nice gesture. When it was time to pay I presented my gift card, she also asked me if I have Superdrug’s “Beauty card” , which I had, so she scanned that for me. All the offers were correctly taken off my check as well, such as two products were on offer with a cheaper price than usual, and I bought 3 items from L’oreal which meant I would have to pay for only 2 items. My experience within the shop has to be 5 out of 5 due to very helpful and friendly staff and overall clean and tidy shop, with excellent selection of products. I would definitely recommend SUPERDRUG to everyone, and I will back in their store very soon as well. Thank you so much, UK Mystery Shopper ,for this opportunity. I really enjoyed this experience.