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I would like to thank Mystery shopper UK for choosing me to be a Mystery shopper at Next. Where I live we have two Next shops the first one was in the main town so I went to this one first This store is not very big it was very quiet when I did my visit. Outside the shop was clean looking Inside the shop was very tidy everything in order I walked around for a while was asked if I was ok and if I needed any help. Everything was in size order and was very easy to find my size all the rails were full and tidy. Everything was marked well so it was easy to see how much each item was. I found a top I liked so I asked the assistant if I could try it on the changing rooms were on the small size again very clean and tidy. I came out of the fitting room and had another look around I could not see anything else I really like but I knew I had a second store to go to. I went to pay I got served right away as I was the only person in the shop at the time as it was only early. The assistant was very nice chatting away to me and saying this is a very nice top she had it herself.
The second store I was going to was a lot bigger it also had Next home and it was on 2 floors. Again outside was clean and tidy at the door I was greeted by one of the assistants made me feel very welcome. I went to the home section on the first floor as I had never been to this floor before. Everything was beautifully displayed it was nice to be able to look round and not feel uncomfortable I did not feel I was being rushed or watched. Everything in the home section was marked up well and could see how much everything was. You could see the tables that were on show had been polished to a high standard no marks everything was very tidy there were some offers in the home section half price cushions and bedding. After a good look round I wanted to see if there was a lift in the store so I asked and was shown were it was.
Onto the first floor were all the clothes a big selection of ladies wear. All the rails were full and again all in order of size. Again it was very nice to be able to look round and not feel uncomfortable I was asked by another assistant if I needed any help please do ask. I found some tops I wanted to try on and wanted to look for more things to try on so I asked the assistant behind the counter if she could keep these till I have found something else to try on. I walked round a few times looking. I also went to the menswear and again everything was tidy on the rails. And same with the children's clothes. Then I went back to what I came in for I saw a top I like but my size was not there I then asked if they had the top in my size the kind assistant said she will have a look for me. she came back and was sorry they did not have it but she would ring the other store to see if they had one for me or she could show me one that is just a little different to the one I wanted almost the same and in my size, I was shown and I did like it so I would try it on. Once I had everything I asked were the fitting rooms were I was shown to them.
The fitting room were a lot bigger felt I had more room also the mirrors were great as you could also see what the back looked like on you, the other store did not have this. Everything I tried on fitted well. So I went to the tills to pay there was one lady being seen to but another assistant came right away to serve me so I had no waiting around. Everything was folded up very nice, the assistant was very chatty. I asked for a carrier bag and how much it would be she said no charge, I was pleased to hear that. After I had given my gift cards in she said oh very nice is this a gift? I said yes lol. Once everything was paid for I felt that this was a pleasant shop. The clothes I bought I thought were very good quality and well work the money. I would give both stores a 5 excellent shop.”
On saturday 24th Feburary I visted the Primark store in Newcastle-upon-Tyne on Northumberland street at 1:30pm where i spent a few hours shopping for my purchases. There was a lot of shoppers in store and it was very busy. The store was very clean both inside and outside. The shop was very well laid out and well kept on all 4 floors.
On the lower ground floor was mens clothes, womans underwear and womans nightwear which was well laid out and organised. To the left was menswear was very small and limited choice and selection. I think the menswear department could have been a lot bigger with more choice to choose from. On the ground floor was womans and summer clothing which again was well laid out neatly and well organised.
On the first floor there was more womans wear and shoes which again was well laid out and shoes that was paired up and easy to find. On the second floor was kidswear, home and a cafe where i sat and enjoyed a coffee with friendly staff. Again it was neat and well organissed.
There were sales on each floor that was well displayed where i picked up a pair of jeans for a bargin price of £4.50. There was also neatly folded piles of clothes on tables and neatly spaced racks and was so easy to find my size of clothes. On each floor the shop assistants were busy keeping all the clothes folded neatly and in size order. As having experience in customer service. It was so nice to see nice friendly faces, with smiles and seeing the shop so clean and tidy, and everyone working hard and keeping busy to keep the store well maintained.
I was in the shop for a good few hours as there was so much choice, so i found it hard what to pick. I wanted two certain sweaters in different sizes and colours but there was none in my size. I approached a male assistant called Lee who was full of smiles and very friendly and approchable. I asked if they had both colours in my size or was it only what they had on display. He was so nice and went away for ten minutes to chek if they had them in stock upstairs. I then went to the changing rooms to try things on and the female assistant called Ashleigh was so nice at assistanting me. Again I was approached witht a nice friendly smile. The changing rooms were also very clean and tidy.
On the lower ground floor I asked a female assistant if they did my size of a bra. She was very friendly and took me over to the slection were there was my size and explained how the different mesurements worked on different styled brass. I was able to pick out a set of two which fitted me very well, thanks to her assistance. While browsing in the lower ground floor in the nightwear section someone had been sick on the floor. I reported it to a young assistant and within not even a minute they had requested for the sparkle team and it was cleaned up straight away.
After choosing my items I stood in the que for a minute. There was four till operators and eight people in front of me. The que went down rather quickly and i was served by Erin within a minute. The till operator, Erin, was very friendly and full of conversation very polite. She packed all my clothes and items I purchased, folding them neatly into bags. I was really impressed by Lee and it was the best part of my experience because he went out his way to see if they had my size and the colour i wanted. Also the woman helped me pick the right type of bra and the right size.
Overall my experiance was great and I rate it 5/5 as had nothing to fault. Everything was well kept and organised. All the staff were smiley, friendly and very helpful. The clothing I purchased is of great quality and reasonably priced. I managed to purchase seventeen items for £100.30 which included, four hoodied sweatshirts, five pairs of denim jeans, a winter jacket and socks and underwear
• Dobbies Hardwick Kings Lynn
On arrival found ample parking was a very busy Sunday afternoon. The store entrance very clean and good layout off goods. Walked in to store feeling a little disappointed as all I could see was empty shelves, proceeded to walk round to see more empty shelves and spaces I understand they need to do seasonal change rounds but do they need todo it all at the same time maybe a section at a time.
I continued to walk round store I found it quite hard to find anything to purchase due to lack off goods however I did need some wellies and they did have a good selection of them out couldn't find my size so approached a member of staff who was clearly very busy but was happy to assist me straight away and help me find my size ended up with 2 pairs and a cap for my partner who was delighted with it.
Had a walk round the outside where the plants, flowers and gardening products are everything set out well, priced clearly and all neat and tidy, staff friendly and happy to answer questions. The aquatic area was well presented clean neatly organised and special/ sale offers clearly on show, the staff were happy to answer questions in a friendly manner despite being busy.
There were lots of varieties of fish, the tanks were clean and fish looked well cared for. Staff were very knowledgeable in answering questions regarding starting up a fish tank and how things should be done to care for your fish tank. Very impressed. All staff were friendly, approachable and happy to take time with you.
The till area was a little busy but two tills were open and after a short wait was called over to the second till by a very friendly lady who made the experience enjoyable she had a great sense of humour whilst everything she touched fell on the floor but I did think the area for her to serve was quite small and I had two large boxes and she needed to open them to take the security tags off. The lady was very apologetic about dropping everything and I could see the funny side to it.
Having finished my trip round Dobbies store I visited the Dobbies restaurant for a very much needed cup off tea and cake, very nice indeed. Staff were lovely happy and smart in their uniforms. Tables clean and great layout with plenty of space for pushchairs and wheelchairs to access the tables and seating areas. I had great fun and totally enjoyed the whole experience. Thank you for selecting me to be your mystery shopper love my wellies