Terms & Conditions
Individual results (rewards) are dependent on the offers or opportunities you complete. The reward or earning opportunities involve the payment of commission to you by participating advertisers, survey panels and market research companies in respect of your approved transactions or registration. Product testing and mystery shopper opportunities are available on the basis of an individual's demographic information in relation to the required criteria of individual campaigns.
UK Mystery Shopper is wholly owned by Submission Technology Ltd. a company incorporated under UK law, with its principal place of business located at The Beater House, Turkey Mill, Ashford Road, Maidstone, Kent, ME14 5PP, England and registered office address at Heritage House, 34b North Cray Road, Bexley, Kent, DA5 3LZ, England (Company No. 04456811).
By registering with UK Mystery Shopper or by accessing our website content, you are assumed to have read and agreed to the terms and conditions set out here.
You have the option to opt-in to receive UK Mystery Shopper newsletters via email. You can unsubscribe from the newsletter at any time by simply clicking on the unsubscribe link when you receive an email or newsletter from us.
You agree to answer all survey questions accurately and honestly providing correct contact information, failure to do so will mean that we may be unable to process your reward.
2. Eligibility to participate
Persons aged 18 and older and residing in the United Kingdom may take part in the survey provided they agree to these terms and conditions in their entirety. Please note we do not accept business addresses.
A correct & valid mobile number will be required to enable us to contact you if you have been selected to become a reviewer.
You are eligible to enter if you are: a mainland UK citizen or a legal resident of the UK at all times; 18 years old or older on the date of registration; not an employee, agent, affiliate, officer or director of Submission Technology or of any advertiser, promotion agency, fulfilment agency or agent of Submission Technology, or of anyone else professionally connected with any Competition, nor a family member of any of these; human - any use of electronic devices to enhance or alter your chance of being selected will count as a false or deceptive entry.
Submission Technology may require you to provide proof that you are eligible and the authorised account holder of the email addresses used to enter. "Authorised account holder" means the natural person to whom the email address in question has been assigned by an Internet service provider, online service provider, or other organisation (e.g. business, educational institution, etc.) responsible for assigning email addresses for the domain associated with the email address. If you fail to provide all required information you may be disqualified. It is a condition of entry that all information given is true, current and full. You may not enter using multiple email addresses or as multiple participants. You are allowed only one entry, per entrant, per review opportunity. If you attempt to use multiple addresses or enter more than once, you may be disqualified from the section process. Submission Technology undertakes to use reasonable efforts to maintain adequate email, internet and other communication links but is not otherwise responsible for and shall not be liable for: late, lost, delayed, damaged, misdirected, incomplete, illegible, or unintelligible entries; telephone, electronic, hardware, or software program, network, Internet, or computer malfunctions, failures, delays or difficulties; errors in transmission; or prize deliveries attempted but not received. If you are disqualified, Submission Technology is under no obligation to publish this fact on this site or anywhere else.
SELECTION OF REVIEWERS
A number of reviewers will be selected each month dependent on the campaign requirements. The selection shall be at our discretion on either a random selection basis or on an individual's criteria determined by: (age, occupation, geographical location etc.) This is dictated by the requirements or information required in regards to a product or service.
Those selected will be notified via telephone or email - Those selected must confirm their acceptance including confirmation of their address and personal details within 7 days of notification. Unclaimed review opportunities will be reallocated to another registrant at our discretion if not claimed within seven days.
The requirements of each mystery shopping campaign will be communicated with the reviewers that are selected. Review requirements can vary, however, the standard requirement is a written review, photos of the reviewer with the gift card or voucher and a video review. By submitting photos and a video, you are agreeing for them to be used for the purpose of publishing reviews and advertising. You can withdraw your review at any time, please contact customer service at email@example.com
If you do not comply with the Official Rules you may be disqualified from all mystery shopping opportunities without further notice. False or deceptive entries or acts will render the entrant ineligible. Should a reviewer fail to return their review within 7 days, without requesting an extention, they may be invoiced for the full value of the gift card.
By entering any entrants agree to accept and be bound by all terms of these Official Rules and by all decisions of Submission Technology.
Submission Technology expressly disclaims any responsibility and each participant hereby agrees to release and to hold Submission Technology (and its employees, officers, directors, agents, marketing partners and affiliates) harmless from any and all losses, damages, rights, claims and actions of any kind in connection with any prize or resulting from the delivery, acceptance and/or subsequent use or misuse of any prize. Submission Technology (and its employees, officers, directors, agents, marketing partners and affiliates) are not responsible for any condition caused by events beyond the control of Submission Technology that may cause the offers to be disrupted. Submission Technology reserves the right to modify scheduling of any review without prior notice at any time and for any reason. Submission Technology reserves the right to terminate or suspend any Submission Technology or partner sponsored test without notice at any time and for any reason.
3. Data Protection
4. Conduct of Members
UK Mystery Shopper will only permit you to register once. Attempts to create multiple accounts will result in the rewards for the multiple registrations being revoked.
UK Mystery Shopper contains material which is either wholly or partly provided by third parties. We cannot take responsibility for this content. No action may be taken against us because of this content, and you use any content on the website at your own risk.
We try to ensure that any information provided is up to date and accurate, but we cannot be held responsible for goods offered through third parties. We will amend any inaccuracies or exclusions as soon as is practical once we have been made of aware of them.
WE SHALL NOT BE LIABLE FOR ANY SPECIAL INDIRECT, PUNITIVE, INCIDENTAL, SPECIAL, OR CONSEQUENTIAL DAMAGES, RELATING TO THE PARTICIPATION OR INABILITY TO PARTICIPATE IN THE PROGRAMME.
UK Mystery Shopper is not responsible for damages or losses that result from participating or inability to participate in the survey, or reliance on or use of information, services, or merchandise provided on or through the survey.
You acknowledge and agree that UK Mystery Shopper neither endorses the contents of advertisements or third parties' Web sites, nor assumes responsibility or liability for the accuracy of material contained therein, or any infringement of third party intellectual property rights arising there from, or any fraud or other crime facilitated thereby.
Except in respect of death or personal injury caused by the negligence of Submission Technology, Submission Technology expressly disclaims any responsibility and each participant hereby agrees to release and to hold Submission Technology (and its employees, officers, directors, agents, marketing partners and affiliates) harmless from any and all losses, damages, rights, claims and actions of any kind in connection with any reward or resulting from the delivery, acceptance and/or subsequent use or misuse of any reward. Submission Technology (and its employees, officers, directors, agents, marketing partners and affiliates) are not responsible for any condition caused by events beyond the control of Submission Technology that may cause the rewards procedure to be disrupted. Submission Technology reserves the right to terminate or suspend any Submission Technology or partner sponsored service without notice at any time and for any reason.